At a Glance
- Tasks: Drive customer success and adoption while providing technical solutions for existing accounts.
- Company: Join Redwood Software, a leader in automation solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on innovation and customer success.
- Why this job: Make a real impact by helping customers maximise their investment in automation technology.
- Qualifications: Experience in technical solutioning and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 € per year.
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes.
You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
- Customer Success & Adoption
Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. - Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
- Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
- Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom employer: Redwood
At Redwood Software, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where every team member can thrive. Located in Burnham, United Kingdom, we provide our employees with the chance to work at the forefront of automation technology while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at Redwood or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding Redwood's mission and values. Show us how your skills align with our focus on customer success and automation. We love candidates who can connect their experience to our goals!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We want to see how you approach challenges and come up with solutions that drive value for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. Plus, it shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Solutions Engineer role. Highlight your technical skills and experience that align with Redwood's mission of empowering customers through automation. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about automation and how your background makes you a perfect fit for the role. Be sure to mention specific experiences that demonstrate your ability to drive customer success.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight instances where you've tackled complex problems or driven successful outcomes. We love candidates who can work the problem and own the outcome, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Redwood team!
How to prepare for a job interview at Redwood
✨Know Your Stuff
Make sure you have a solid understanding of Redwood's automation solutions and how they fit into the broader market. Brush up on technical concepts related to ERP systems and be ready to discuss how you can help customers maximise their investments.
✨Showcase Your Customer Success Mindset
Prepare examples that highlight your experience in building strong relationships with clients. Think about times when you've driven adoption or identified new opportunities for expansion, as this aligns perfectly with the role's focus on customer success.
✨Be Ready to Problem-Solve
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Practice articulating how you would approach common challenges faced by existing accounts and how you would create effective 'get-well' plans.
✨Collaborate Like a Pro
Since this role involves working closely with various teams, be prepared to discuss your collaborative experiences. Share specific instances where you've partnered with sales, product management, or engineering to drive growth and deliver value.
