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For Companies At a Glance
- Tasks: Drive customer success and technical solutions for existing accounts while identifying growth opportunities.
- Company: Join Redwood Software, a leader in automation solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional development.
- Other info: Be part of a dynamic team focused on innovation and customer success.
- Why this job: Make a real impact by helping customers maximise their automation investments.
- Qualifications: 3-5 years in a customer-facing technical role and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
Customer Success & Adoption
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
- Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
- Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
- Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
- Translate business challenges into technical solutions using Redwood’s automation platform.
- Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.
Technical leadership & Project Management
- Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
- Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
- Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
- Troubleshoot technical issues at a high level to determine the appropriate path to resolution.
Customer Advocacy & Continuous Improvement
- Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
- Document and share best practices for implementing and optimizing Redwood solutions.
- Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.
YOUR EXPERIENCE
- Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands‑on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High‑level understanding of organizational structures in large enterprises and their typical challenges.
- High‑level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high‑impact initiatives simultaneously.
- Analytical and structured approach to problem‑solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
If you like growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom employer: Redwood
Contact Detail:
Redwood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical solutions. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Bring along examples of past projects or case studies that highlight your problem-solving skills and technical knowledge. We want to see how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Senior Solutions Engineer. We want to see how you can bring value to our team at Redwood!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention any relevant experience with ERP solutions, cloud infrastructure, or programming languages that match what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Redwood
✨Know Your Stuff
Make sure you have a solid understanding of Redwood's automation solutions and how they align with customer needs. Brush up on your knowledge of ERP systems, especially SAP, as well as any relevant programming languages like Java or SQL. This will help you confidently answer technical questions and demonstrate your expertise.
✨Build Relationships
Since this role involves working closely with customers, practice how to establish rapport quickly. Think about how you can showcase your ability to build trust and maintain strong relationships with both technical and executive stakeholders during the interview. Share examples from your past experiences where you've successfully done this.
✨Prepare for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you would handle specific challenges related to customer success and adoption. Think about how you would identify adoption gaps or create 'get-well' plans, and be ready to articulate your thought process clearly.
✨Showcase Your Communication Skills
As a Senior Solutions Engineer, you'll need to present complex ideas simply. Practice explaining technical concepts in layman's terms, as well as tailoring your communication style to different audiences. Be prepared to deliver a mock presentation or demonstration during the interview to highlight your presentation skills.