At a Glance
- Tasks: Drive customer success and technical solutions for existing accounts while identifying growth opportunities.
- Company: Join Redwood Software, a leader in automation solutions with a collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Other info: Dynamic team environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by helping customers maximise their automation investments.
- Qualifications: 3-5 years in a technical customer-facing role and strong problem-solving skills.
The predicted salary is between 60000 - 80000 € per year.
OUR MISSION
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood's global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood's existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes.
You'll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
- Customer Success & Adoption
Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
Proactively identify adoption gaps, risk areas, and create "get-well" plans to ensure continued success and retention.
Deeply understand each customer's architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
Translate business challenges into technical solutions using Redwood's automation platform.
Develop and execute account growth strategies that align customer roadmaps with Redwood's value proposition. - Technical leadership & Project Management
Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
Troubleshoot technical issues at a high level to determine the appropriate path to resolution. - Customer Advocacy & Continuous Improvement
Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
Document and share best practices for implementing and optimizing Redwood solutions.
Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.
YOUR EXPERIENCE
Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
Hands‐on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
Ability to troubleshoot technical issues at a high level.
High‐level understanding of organizational structures in large enterprises and their typical challenges.
High‐level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
Experience with SAP ERP solutions is preferred.
Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
Experience with LLMs and AI solutions is preferred.
Ability to quickly learn, articulate, and demonstrate complex solutions.
Exceptional written, verbal, and presentation skills for technical and executive audiences.
Strong organizational skills, capable of managing multiple high‐impact initiatives simultaneously.
Analytical and structured approach to problem‐solving and process improvement.
Willingness to travel approximately 20–40%, depending on customer and business needs.
If you like growth and working with happy, enthusiastic over‐achievers, you'll enjoy your career with us!
Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom in Burnham-on-Sea employer: Redwood
At Redwood Software, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions directly impact our customers' success. Located in Burnham, United Kingdom, we offer a unique chance to work with cutting-edge automation solutions while enjoying a balanced work-life dynamic in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom in Burnham-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at Redwood or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Senior Solutions Engineer. You never know who might give you the inside scoop!
✨Tip Number 2
Prepare for those interviews by practising your technical skills and presentation abilities. Since this role involves demonstrating complex solutions, make sure you can clearly articulate how Redwood's automation platform can solve business challenges. Mock interviews with friends can really help!
✨Tip Number 3
Show your passion for customer success! During interviews, share examples of how you've helped clients achieve their goals in previous roles. This will resonate well with Redwood's core values and demonstrate that you're a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Redwood family. Let’s get you that job!
We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts Burnham, United Kingdom in Burnham-on-Sea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Solutions Engineer role. Highlight your relevant experience in customer-facing technical roles and how it aligns with our mission at Redwood.
Showcase Your Technical Skills:We want to see your hands-on experience with enterprise software and technologies. Be specific about your skills in areas like Cloud Infrastructure, ERP, and any programming languages you know. This is your chance to shine!
Demonstrate Customer Success Focus:Since this role is all about customer advocacy, share examples of how you've driven customer success in previous positions. We love to see how you've built strong relationships and helped clients achieve their goals.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Redwood. We can’t wait to hear from you!
How to prepare for a job interview at Redwood
✨Know Your Tech Inside Out
As a Senior Solutions Engineer, you'll need to demonstrate a solid understanding of enterprise software and technologies. Brush up on your knowledge of ERP solutions, cloud infrastructure, and programming languages like Java and SQL. Be ready to discuss how these technologies can solve specific business challenges.
✨Showcase Customer Success Stories
Prepare to share examples of how you've driven customer success in previous roles. Highlight specific instances where you identified adoption gaps or created 'get-well' plans that led to measurable outcomes. This will show your potential employer that you can effectively bridge the gap between technical solutions and business objectives.
✨Tailor Your Presentations
You'll likely be asked to deliver product demonstrations or technical presentations during the interview. Make sure to tailor these to the specific goals of the company you're interviewing with. Research their current challenges and think about how Redwood's solutions can address them, so you can present a compelling case.
✨Be Ready for Problem-Solving Scenarios
Expect to face some technical problem-solving scenarios during your interview. Practice articulating your thought process when troubleshooting issues at a high level. This will not only showcase your analytical skills but also demonstrate your ability to manage multiple high-impact initiatives simultaneously.
