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For Companies At a Glance
- Tasks: Create user-friendly documentation for innovative automation solutions and collaborate with cross-functional teams.
- Company: Join Redwood Software, a leader in full-stack automation with a focus on customer success.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to innovation and collaboration.
- Why this job: Be at the forefront of AI in technical writing and enhance user experiences with your creativity.
- Qualifications: 3-5 years in technical writing, strong communication skills, and a passion for emerging technologies.
The predicted salary is between 36000 - 60000 £ per year.
At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server—in the cloud or on-premise—with confidence and control.
CORE VALUES
- One Team. One Redwood.
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
Redwood Software is seeking a motivated and detail-oriented Technical Writer to join our team and support the development of clear, accurate, and user-centered content for Redwood’s RunMyJobs Workload Automation solution. In this role, you will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience. You will collaborate closely with product, engineering, and UX/design teams to ensure consistency across product documentation and in-product content.
We are particularly interested in candidates who are AI-forward and curious about emerging technologies, and who actively explore ways to responsibly incorporate AI tools into their documentation workflows, content design practices, and productivity strategies. This is an excellent opportunity for a writer who understands how structured, well-designed content improves usability, adoption, and customer success — and who is excited about the evolving role of AI in technical communication.
Documentation & Content Development
- Produce and maintain high-quality, clear, and concise documentation for Redwood’s workload automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.
- Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.
- Ensure documentation reflects current product capabilities, enhancements, and integrations.
Content Design & Customer Experience
- Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.
- Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.
- Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.
- Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.
AI-Enabled Documentation Practices
- Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
- Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.
- Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.
- Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience.
Cross-Functional Collaboration
- Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.
- Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.
- Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
- Contribute to improving documentation workflows, standards, and governance processes.
YOUR EXPERIENCE
- Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
- 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
- Demonstrated experience applying content design principles and contributing to user-centered content strategies.
- Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
- Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
- Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).
- Experience with collaboration and project tools such as Jira and Confluence.
- Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
- Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment.
AI Mindset & Experience
- Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality; or demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects.
- Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity.
Nice to Have
- Exposure to workload automation, enterprise software, or cloud-based platforms.
- Familiarity with SAP, Docker, or basic Python scripting.
- Experience contributing to content governance frameworks or design systems.
What Success Looks Like
- Documentation is clear, accurate, and aligned with product releases.
- In-product content is consistent, user-centered, and aligned with design standards.
- AI tools are thoughtfully leveraged to enhance documentation quality and team productivity.
- Customers can successfully implement and use RunMyJobs with minimal friction. Documentation and UI content support improved adoption, usability, and customer satisfaction.
Technical Writer employer: Redwood Software
Contact Detail:
Redwood Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work, especially if you’ve got experience with technical writing. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Knowing Redwood Software’s mission and values will help you connect your experience to their needs during the chat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology and automation shine through. We love candidates who are curious about emerging tech, so share any personal projects or experiences that highlight your interest in AI and documentation.
Tailor Your Content: Make sure to customise your application to reflect the specific requirements of the Technical Writer role. Highlight your experience with user-centered content and how you've collaborated with UX/design teams in the past. This will show us you understand what we're looking for!
Keep It Clear and Concise: Just like the documentation you'll be creating, your application should be clear and to the point. Avoid jargon and keep your language simple. We appreciate straightforward communication, so make it easy for us to see your skills and experience.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly. Plus, it shows us you're serious about joining our team at Redwood Software!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Before the interview, dive deep into Redwood Software's products and services, especially the RunMyJobs Workload Automation solution. Familiarise yourself with their documentation style and content design principles. This will not only show your genuine interest but also help you speak confidently about how you can contribute.
✨Showcase Your AI Curiosity
Since they’re looking for someone who is AI-forward, be prepared to discuss how you've used AI tools in your previous work or how you plan to incorporate them into your documentation processes. Bring examples of how AI can enhance clarity and efficiency in technical writing.
✨Collaboration is Key
Highlight your experience working with cross-functional teams, especially UX and product design. Share specific examples of how you’ve collaborated with engineers or product managers to create user-centred content. This will demonstrate that you understand the importance of teamwork in producing high-quality documentation.
✨Be Ready to Discuss Content Design
Prepare to talk about your approach to content design and how it improves usability. Think of examples where you’ve applied content design principles to make complex information more accessible. This will align well with Redwood’s focus on user-centered content strategies.