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- Tasks: Empower customers with automation solutions and drive their success through strategic partnerships.
- Company: Join Redwood Software, a leader in innovative automation technology.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping businesses optimise their processes with cutting-edge automation.
- Qualifications: 3-5 years in a technical customer-facing role and a degree in a relevant field.
- Other info: Collaborative environment with a focus on continuous improvement and customer advocacy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Redwood, we empower our customers with lights‑out automation for their mission‑critical business processes.
Redwood Software is the leader in full stack automation fabric solutions for mission‑critical business processes. With the first SaaS‑based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world‑class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
As a Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post‑sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
Customer Success & Adoption
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps, risk areas, and create “get‑well” plans to ensure continued success and retention.
- Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
- Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value‑driven engagement.
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high‑impact product demonstrations and technical presentations tailored to customer goals.
- Guide customers through evaluations and proofs‑of‑concept that validate new use cases and demonstrate business value.
- Translate business challenges into technical solutions using Redwood’s automation platform.
- Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.
Technical leadership & Project Management
- Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
- Coordinate cross‑functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
- Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
- Troubleshoot technical issues at a high level to determine the appropriate path to resolution.
Customer Advocacy & Continuous Improvement
- Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
- Document and share best practices for implementing and optimizing Redwood solutions.
- Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.
YOUR EXPERIENCE
- Minimum 3–5 years in a customer‑facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands‑on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High‑level understanding of organizational structures in large enterprises and their typical challenges.
- High‑level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high‑impact initiatives simultaneously.
- Analytical and structured approach to problem‑solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
Location: Remote, EU — London/Berlin/Amsterdam Metro
Solutions Engineer employer: Redwood Software
Contact Detail:
Redwood Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios related to automation and ERP solutions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled challenges in previous roles. We want to see how you think on your feet and how you can bridge business objectives with technical outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Redwood.
We think you need these skills to ace Solutions Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your experience in customer-facing technical roles and how it aligns with our mission at Redwood. We want to see how you can bring value to our existing accounts!
Showcase Your Technical Skills: Don’t hold back on your technical expertise! Whether it's your hands-on experience with ERP solutions or your knowledge of cloud infrastructure, let us know how these skills can help our customers succeed. We love a good tech story!
Demonstrate Customer Success Focus: We’re all about obsessing over customer success. Share examples of how you've built strong relationships with clients and driven adoption of solutions in your previous roles. Show us that you can be a trusted advisor for our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Redwood Software
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate your technical prowess. Brush up on your knowledge of enterprise software, especially ERP solutions and cloud infrastructure. Be ready to discuss how you've tackled technical challenges in the past and how you can apply that experience to Redwood's automation platform.
✨Understand Customer Success
Since this role is all about customer advocacy, make sure you can articulate what customer success means to you. Prepare examples of how you've built strong relationships with clients and driven adoption of solutions. Show that you can bridge the gap between business objectives and technical outcomes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential adoption gaps or risk areas you might encounter in a customer account and how you'd create 'get-well' plans. Practising these scenarios will help you think on your feet during the interview.
✨Showcase Your Communication Skills
You'll be presenting to both technical and executive audiences, so it's crucial to demonstrate your exceptional communication skills. Prepare to deliver a mock product demonstration or technical presentation during the interview. Tailor your message to different audiences to show you can adapt your style as needed.
