At a Glance
- Tasks: Empower customers with automation solutions and drive their success through strategic partnerships.
- Company: Join Redwood Software, a leader in full stack automation for mission-critical processes.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and customer success.
- Why this job: Make a real impact by helping businesses optimise their operations with cutting-edge technology.
- Qualifications: 3-5 years in a technical customer-facing role; strong problem-solving and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT As a Senior Solutions Engineer – Existing Accounts, you will serve as the primary technical and strategic partner for Redwood’s existing customers. This role merges the technical solutioning and expansion focus with the post-sales adoption and advocacy expertise. You will ensure customers realize maximum value from their Redwood investments by driving adoption, uncovering new opportunities for expansion, and acting as a trusted advisor who bridges business objectives with technical outcomes. You’ll partner closely with Sales, Product Management, Product Marketing, Customer Support and Engineering to drive growth, mitigate risk, and deliver measurable business value across your assigned accounts.
Customer Success & Adoption
- Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations.
- Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment.
- Proactively identify adoption gaps, risk areas, and create “get-well” plans to ensure continued success and retention.
- Deeply understand each customer’s architecture, workflows, and business objectives to align Redwood capabilities with desired outcomes.
- Serve as a single point of contact for strategic and technical requirements, ensuring responsive, value-driven engagement.
Account Expansion & Solutioning
- Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers.
- Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals.
- Guide customers through evaluations and proofs-of-concept that validate new use cases and demonstrate business value.
- Translate business challenges into technical solutions using Redwood’s automation platform.
- Develop and execute account growth strategies that align customer roadmaps with Redwood’s value proposition.
Technical leadership & Project Management
- Act as the technical liaison and escalation point for your accounts, ensuring prompt and effective resolution of issues.
- Coordinate cross-functional teams—including Product Management, Engineering, and Professional Services—to drive successful outcomes.
- Manage concurrent projects, balancing customer priorities and internal resources to deliver on time and with excellence.
- Troubleshoot technical issues at a high level to determine the appropriate path to resolution.
Customer Advocacy & Continuous Improvement
- Serve as the voice of the customer, providing structured feedback to internal teams to influence product direction and improve service delivery.
- Document and share best practices for implementing and optimizing Redwood solutions.
- Contribute to internal knowledge bases and process improvements that enhance team scalability and customer experience.
YOUR EXPERIENCE
- Minimum 3–5 years in a customer-facing technical role (e.g., Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering).
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience.
- Hands-on technical experience in enterprise software and technologies (e.g., Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, Troubleshooting).
- Ability to troubleshoot technical issues at a high level.
- High-level understanding of organizational structures in large enterprises and their typical challenges.
- High-level understanding of all aspects of ERP solutions (Financials, Procure to Pay, etc.).
- Experience with SAP ERP solutions is preferred.
- Experience with Java, SAP ABAP, SQL Developer, or similar is preferred.
- Experience with LLMs and AI solutions is preferred.
- Ability to quickly learn, articulate, and demonstrate complex solutions.
- Exceptional written, verbal, and presentation skills for technical and executive audiences.
- Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously.
- Analytical and structured approach to problem-solving and process improvement.
- Willingness to travel approximately 20–40%, depending on customer and business needs.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Senior Solutions Engineer, Strategic Accounts employer: Redwood Software
At Redwood Software, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions directly impact our customers' success. Located in a vibrant area, we offer a dynamic workplace that values curiosity and respect, ensuring you thrive both personally and professionally while working with a team of enthusiastic over-achievers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Solutions Engineer, Strategic Accounts
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Senior Solutions Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer success and technical problem-solving. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Bring along case studies or examples of how you've driven customer success in previous roles. This will help you demonstrate your value and align with Redwood’s mission of empowering customers through automation.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Solutions Engineer, Strategic Accounts
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the role of Senior Solutions Engineer. We want to see how you can bring value to our customers and fit into our mission at Redwood.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Highlight your hands-on experience with enterprise software, especially in areas like ERP and cloud infrastructure. We love seeing candidates who can translate complex challenges into effective solutions.
Demonstrate Customer Success Focus:Since this role is all about customer success, share examples of how you've built strong relationships and driven adoption in previous roles. We’re looking for someone who can advocate for our customers and ensure they get the most out of their investments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Redwood team!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Make sure you have a solid understanding of Redwood's automation solutions and how they align with customer needs. Brush up on ERP systems, especially SAP, and be ready to discuss how you can translate business challenges into technical solutions.
✨Build Relationships
Since this role is all about being a trusted advisor, think about how you can demonstrate your ability to build strong relationships. Prepare examples of how you've successfully collaborated with stakeholders in previous roles to drive customer success.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've identified adoption gaps or risk areas and how you created effective 'get-well' plans. Highlight your analytical approach to problem-solving and how it has led to successful outcomes.
✨Prepare for Technical Demos
Practice delivering high-impact product demonstrations tailored to customer goals. Think about how you can effectively communicate complex solutions in a way that resonates with both technical and executive audiences.
