At a Glance
- Tasks: Support sales teams with deal structuring and operational efficiency.
- Company: Join Redwood, a leader in automation solutions for mission-critical processes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by optimising sales processes and driving success.
- Qualifications: 3-5 years in Sales Operations or Finance, with Salesforce experience.
The predicted salary is between 31500 - 38500 £ per year.
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
We are seeking a Senior Deal Desk Analyst to join our Revenue Operations team. This role will primarily support our sales teams outside the United States, with a focus on EMEA. The Senior Deal Desk Analyst is responsible for providing crucial administration and operational support to the sales team in order to facilitate quote and order execution while enhancing efficiency. They will actively work with sales, legal, finance, and other cross functional teams on deal structuring and commercial terms to ensure compliance and optimize operational processes to drive successful order execution. They will act as an internal contact across functional back office teams to ensure that customer proposals are structured and processed according to the requests of the customer but also the company's policy. They will provide proactive guidance throughout the lifecycle of sales opportunities from the initial solution identification through closure.
- Drive deal review discussions with the Sales organization.
- Collaborate with the Legal, Finance, Product, and other departments to ensure that we are aligned with company policies, industry regulations and legal requirements.
- Proactively drive quote and order execution through strategic deal structuring, ensuring they are delivered on time and within scope.
- Act as first line support for any quote creation issues for the Sales Organization.
- Help advise and craft standards and best practices for all facets of a deal including product, operational, legal and financial.
- Identify potential risks and issues during order creation and execution and develop mitigation plans to address them.
- Provide quote review and pricing approval support, ensuring compliance with company policy standards.
- Make recommendations for approvals for non-standard deal elements across internal stakeholders aimed at driving consistent terms and conditions.
- Work proactively to predict and minimize potential issues before they arise and resolve those in a timely manner.
- Identify opportunities to streamline and improve quote and order execution processes, driving operational efficiency and effectiveness.
- Implement quality control measures to ensure that deliverables meet the agreed-upon standards and quality criteria.
- Communicate progress, issues, and key milestones to relevant stakeholders, including management.
YOUR EXPERIENCE
- Bachelor’s degree or global equivalent experience preferred.
- 3 - 5 years of experience in Sales Operations, Commercial support, or Finance role.
- 3 - 5 year minimum experience using Salesforce.com, CPQ, Docusign CLM (or similar order creation/execution tools).
- Proven experience in deal structuring and execution and process governance.
- Experience with Quote and Order Form creation and special terms and conditions related to non-standard agreements.
- Continuous improvement mindset with a focus on process optimization.
- Must have experience as a sales operations business partner, or related function, with cross functional teams.
- Deep experience with account management operations and data strategy.
- Clear communicator with excellent written, verbal, and listening skills.
- Ability to build relationships effectively across global teams.
- Proactive and willingness to dig in with little direction.
- Confidence in advocating for best practices.
- Excellent critical thinking skills with the ability to break down ambiguous problems into management components, think through solutions, and communicate clearly to all departments/stakeholders.
- Strong diagnostic and problem-solving skills.
- Must be able to read, write, and speak fluent English.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it. Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data.
Senior Deal Desk Analyst employer: Redwood Software
At Redwood Software, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your contributions are valued. Located in a vibrant area, we provide our team with the chance to engage with industry leaders while enjoying a healthy work-life balance, making it an ideal place for those looking to thrive in their careers.
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We think this is how you could land Senior Deal Desk Analyst
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We think you need these skills to ace Senior Deal Desk Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Redwood Software, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Redwood Software
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
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Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Redwood Software’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
