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For Companies At a Glance
- Tasks: Drive customer contract renewals and identify upsell opportunities in a dynamic sales environment.
- Company: Join Redwood Software, a leader in automation solutions with a collaborative culture.
- Benefits: Enjoy competitive salary, career growth, and the chance to work with innovative technology.
- Why this job: Make a real impact by helping customers succeed and driving business growth.
- Qualifications: 3+ years in renewals or account management, strong negotiation skills, and CRM experience.
- Other info: Be part of a global team focused on customer success and continuous improvement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Renewals Manager role at Redwood Software. At Redwood, we empower our customers with lights-out automation for their mission‑critical business processes.
About Us
Redwood Software is the leader in full stack automation fabric solutions for mission‑critical business processes. With the first SaaS‑based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server – in the cloud or on premises – with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world‑class support designed to give you the freedom and time to imagine and define your future.
Core Values
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
Your Impact
The Renewals Manager is a critical role within the Sales team at Redwood Software, responsible for driving the successful renewal of existing customer contracts. This role will focus on maximizing customer retention, identifying upsell and cross‑sell opportunities along with ensuring a seamless renewal process. The Renewals Manager will work closely with internal teams, including Sales, Technical Account Management, Professional Services & Redwood Leadership, to achieve renewal targets and contribute to the overall growth of the business.
Responsibilities
- Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
- Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
- Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
- Negotiate contract terms and pricing with customers, ensuring on‑time renewals.
- Work closely with Sales to hand off leads for upsell and cross‑sell opportunities.
- Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
- Forecast renewal revenue and provide regular updates to management.
- Develop and execute renewal strategies to achieve or exceed renewal targets.
- Continuously improve the renewal process and contribute to best practices.
- Stay up‑to‑date on Redwood Software's products and services, as well as industry trends.
Experience
- 3+ years’ experience in renewals management, account management, or a related field, preferably in the software industry.
- Proven track record of achieving or exceeding renewal targets.
- Strong negotiation and communication skills, both written and verbal.
- Excellent relationship‑building skills and ability to establish rapport with customers.
- Ability to understand customer needs and identify opportunities for growth.
- Strong analytical and problem‑solving skills.
- Experience with CRM systems (e.g., Salesforce) and other sales tools.
- Ability to work independently and as part of a team.
- Highly organized and detail‑oriented.
Seniority Level Associate
Employment Type Full‑time
Job Function Sales and Business Development
Industries Software Development
Renewals Manager employer: Redwood Software
Contact Detail:
Redwood Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Renewals Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Redwood Software inside out. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company and its mission.
✨Tip Number 3
Practice your negotiation skills! As a Renewals Manager, you’ll need to negotiate contract terms effectively. Role-play with a friend or use online resources to sharpen your skills so you can confidently handle those discussions when they come up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the Redwood team.
We think you need these skills to ace Renewals Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Renewals Manager role. Highlight your experience in renewals management and any relevant achievements that showcase your ability to meet or exceed targets. We want to see how you can contribute to our mission at Redwood!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how your skills align with our core values. Show us your personality and let us know why you’re the perfect fit for our team.
Showcase Your Communication Skills: As a Renewals Manager, strong communication is key. In your application, make sure to demonstrate your written communication skills clearly and concisely. We love seeing candidates who can articulate their thoughts effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the Redwood family!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Redwood Software's products and services. Understand their automation solutions and how they empower customers. This knowledge will help you demonstrate your genuine interest and ability to contribute to customer success.
✨Showcase Your Relationship Skills
As a Renewals Manager, building strong relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Highlight your negotiation skills and how you've turned potential risks into opportunities for upselling or cross-selling.
✨Be Data-Driven
Familiarise yourself with key metrics like renewal rates and churn rates. Be ready to discuss how you’ve used data to forecast renewal revenue and improve processes in previous roles. This will show that you can bring analytical skills to the table.
✨Embrace Collaboration
The role involves working closely with various teams. Prepare to discuss how you’ve collaborated with sales or technical teams in the past. Emphasise your ability to work as part of a team while also being self-sufficient when needed.
