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- Tasks: Lead a team to drive customer success and revenue growth through renewals and upsells.
- Company: Join Redwood Software, a leader in automation solutions for mission-critical processes.
- Benefits: Full-time role with competitive salary and opportunities for professional development.
- Why this job: Make a real impact by empowering customers and driving innovative automation solutions.
- Qualifications: 3-5 years in customer-facing roles; strong leadership and communication skills required.
- Other info: Dynamic work environment with a focus on collaboration and customer-centric culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
As the Manager of the Customer Account Management Team, you will lead and coach a team of Customer Account Managers (CAMs) responsible for driving renewals, upsells, and cross-sell revenue across Redwood’s customer base. You will develop strategies that strengthen Gross Dollar Retention, protect logo retention, and expand Redwood’s footprint within existing accounts. Your leadership will directly influence revenue growth, customer satisfaction, and long‑term customer value. By aligning closely with Sales and Executive Leadership, you will ensure that Customer Account Management initiatives support Redwood’s broader go‑to‑market goals while fostering a high‑performing, customer‑obsessed team culture.
- Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross‑sell of Redwood products.
- Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth.
- Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth.
- Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team.
- Collaborate with cross‑functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities.
- Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed.
- Build and strengthen executive‑level relationships within customer accounts to support retention, expansion, and long‑term account health.
- Identify new opportunities through customer insights, usage patterns, and renewal signals.
- Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed.
- Foster a culture of collaboration, accountability, and customer‑centricity across the Customer Account Management organization.
YOUR EXPERIENCE
- 3–5 years of experience in customer‑facing roles such as customer success, account management, sales, technical consulting, or enterprise support.
- Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives.
- Proven ability to lead and inspire customer‑facing teams, driving performance and professional growth.
- Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios.
- Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities.
- Experience facilitating collaboration across functional teams in both in‑person and virtual environments.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred.
- Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).
- Strong personal drive to support team success and individual development.
- Passion for working in a dynamic, problem‑solving environment within enterprise software.
- Outstanding written and verbal communication skills.
- Ability to operate confidently with customers at the executive level.
- Demonstrates professionalism, accountability, and a growth mindset.
- A collaborative team player who builds trusted relationships across all functions.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Management
Industries: Software Development
Manager- Customer Account Management employer: Redwood Software
Contact Detail:
Redwood Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager- Customer Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Redwood and its automation solutions. Understand their core values and how they align with your own. This will help you articulate why you’re a great fit for the Manager role and show that you’re genuinely interested in their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in customer account management and how you’ve driven renewals and upsells in the past. Use specific examples to demonstrate your impact and how you can contribute to Redwood’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Redwood team and are keen to be part of our customer-obsessed culture.
We think you need these skills to ace Manager- Customer Account Management
Some tips for your application 🫡
Show Your Passion for Automation: When you're writing your application, let your enthusiasm for automation shine through! We want to see how you connect with our mission at Redwood and how you can contribute to empowering our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who can lead and inspire teams, so share specific examples of how you've driven performance and growth in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to articulate your skills and experiences, especially when discussing technical information. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Make sure you understand Redwood's automation solutions inside and out. Familiarise yourself with their SaaS-based composable automation platform and how it impacts mission-critical business processes. This will help you articulate how your experience aligns with their goals.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led customer-facing teams in the past. Highlight specific instances where you drove performance, mentored team members, or improved customer satisfaction. This will demonstrate your ability to inspire and manage a high-performing team.
✨Align with Company Values
Familiarise yourself with Redwood's core values like 'One Team' and 'Obsess over Customer Success'. Be ready to discuss how you embody these values in your work and how you would foster a similar culture within the Customer Account Management team.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills, especially regarding customer health and renewal signals. Be prepared to discuss how you've used data to drive decisions in previous roles, as this is crucial for expanding Redwood’s footprint within existing accounts.
