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For Companies At a Glance
- Tasks: Drive revenue growth by managing strategic accounts and building long-term client relationships.
- Company: Join Redwood Software, a leader in automation solutions for mission-critical business processes.
- Benefits: Competitive salary, flexible work options, and opportunities for professional development.
- Why this job: Make a real impact by helping clients transform their businesses with innovative automation solutions.
- Qualifications: Experience in B2B software sales and strong account management skills required.
- Other info: Be part of a dynamic team that values curiosity, collaboration, and customer success.
The predicted salary is between 36000 - 60000 £ per year.
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.
ABOUT US
Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future.
CORE VALUES
- One Team. One Redwood
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts.
Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy. Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities. Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts. Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach. Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process. Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities. Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date. Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.). Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed. Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity. Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.
YOUR EXPERIENCE
Experience in Business-to-Business and software sales background. Proven track record in Account Management. Possess initiative, business acumen, confidence, and a competitive attitude. Demonstrated ability to provide solutions and change behavior in support of business goals and objectives. Strong interpersonal skills to include verbal and written communication. Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities.
Customer Account Manager employer: Redwood Software
Contact Detail:
Redwood Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Customer Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in business-to-business sales and account management. Share specific examples of how you've driven revenue growth and built strong client relationships.
✨Tip Number 3
Be curious and ask questions! During interviews or networking chats, show genuine interest in the company’s goals and challenges. This not only demonstrates your enthusiasm but also helps you position yourself as a valuable partner who can contribute to their success.
✨Tip Number 4
Apply through our website! We love seeing candidates who are proactive. By applying directly, you’ll stand out and show us you’re serious about joining the Redwood team. Plus, it gives you a chance to showcase your understanding of our mission and values.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion for Automation: When you're writing your application, let your enthusiasm for automation shine through! We want to see how you connect with our mission at Redwood and how you can contribute to empowering our customers.
Tailor Your Experience: Make sure to highlight your relevant experience in account management and B2B sales. We love seeing how your background aligns with the role of Customer Account Manager, so don’t hold back on those success stories!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to break things down!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Before the interview, dive deep into Redwood Software's products and services. Understand their automation solutions and how they empower customers. This knowledge will help you demonstrate your genuine interest and ability to contribute to their mission.
✨Showcase Your Relationship Skills
As a Customer Account Manager, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight your consultative selling approach and how you've identified and addressed client needs.
✨Be Ready to Discuss Strategy
Think about how you would develop account plans and drive revenue growth for Redwood. Be prepared to discuss your strategies for up-selling and cross-selling, and how you would position Redwood as a trusted partner in digital transformation.
✨Ask Insightful Questions
Prepare thoughtful questions that show your curiosity about Redwood's goals and challenges. Inquire about their approach to customer success and how they measure the impact of their automation solutions. This will demonstrate your proactive mindset and alignment with their core values.
