At a Glance
- Tasks: Create user-friendly documentation for innovative automation solutions and collaborate with cross-functional teams.
- Company: Join Redwood Software, a leader in full-stack automation with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and continuous learning.
- Why this job: Be at the forefront of AI in technical writing and make a real impact on customer success.
- Qualifications: Experience in technical writing and a passion for emerging technologies, especially AI.
The predicted salary is between 36000 - 60000 £ per year.
OUR MISSION
At Redwood Software, we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full-stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in automation's transformative power. Our unparalleled solutions empower organizations to orchestrate, manage, and monitor their workflows across any application, service, or server—in the cloud or on-premise—with confidence and control.
CORE VALUES
- One Team. One Redwood.
- Make Your Own Weather
- Obsess over Customer Success
- Work the Problem
- Be Curious
- Own the Outcome
- Respect Each Other
YOUR IMPACT
Redwood Software is seeking a motivated and detail-oriented Technical Writer to join our team and support the development of clear, accurate, and user-centered content for Redwood’s RunMyJobs Workload Automation solution. In this role, you will create and maintain high-quality documentation while contributing to content design initiatives that enhance the overall customer experience. You will collaborate closely with product, engineering, and UX/design teams to ensure consistency across product documentation and in-product content.
We are particularly interested in candidates who are AI-forward and curious about emerging technologies, and who actively explore ways to responsibly incorporate AI tools into their documentation workflows, content design practices, and productivity strategies. This is an excellent opportunity for a writer who understands how structured, well-designed content improves usability, adoption, and customer success — and who is excited about the evolving role of AI in technical communication.
Documentation & Content Development
- Produce and maintain high-quality, clear, and concise documentation for Redwood’s workload automation products, including user guides, implementation documentation, API documentation, knowledge base content, and release notes.
- Translate complex technical concepts — including third-party integrations, cloud services, and automation features — into user-friendly content tailored to different personas.
- Ensure documentation reflects current product capabilities, enhancements, and integrations.
Content Design & Customer Experience
- Apply content design principles to create structured, user-centered content that improves clarity, findability, and usability.
- Partner with UX and product design teams to develop and refine in-product content such as UI text, onboarding flows, error messages, tooltips, and microcopy.
- Contribute to content strategy discussions to ensure consistency across documentation and in-product experiences.
- Advocate for the customer perspective, using feedback and analytics to improve content effectiveness.
AI-Enabled Documentation Practices
- Explore and responsibly leverage AI tools to improve documentation efficiency, quality, and consistency.
- Experiment with AI-assisted drafting, editing, content structuring, metadata generation, and workflow optimization.
- Contribute ideas for incorporating AI into documentation processes while maintaining accuracy, governance, and brand standards.
- Stay informed on emerging AI trends and assess their applicability to technical communication and customer experience.
Cross-Functional Collaboration
- Collaborate with domain experts, engineers, product managers, and designers to gather information and ensure accuracy.
- Participate in Agile ceremonies and work within sprint cycles to deliver content aligned with product releases.
- Review and edit content for clarity, accuracy, tone, and adherence to style guidelines.
- Contribute to improving documentation workflows, standards, and governance processes.
YOUR EXPERIENCE
- Bachelor’s degree in Technical Communication, English, Computer Science, or equivalent practical experience.
- 3–5 years of experience in technical writing for complex software products, ideally within B2B SaaS environments.
- Demonstrated experience applying content design principles and contributing to user-centered content strategies.
- Experience working closely with UX/design teams on customer experience and in-product content, including microcopy and interface text.
- Experience creating technical documentation using tools such as MadCap Flare (or similar authoring tools), HTML, XML, or related technologies.
- Familiarity with modern documentation practices such as Docs as Code, version control (e.g., Git), and lightweight markup (e.g., Markdown).
- Experience with collaboration and project tools such as Jira and Confluence.
- Familiarity with API documentation tools (e.g., Swagger/OpenAPI).
- Strong written and verbal communication skills, attention to detail, and ability to manage multiple priorities in an Agile environment.
AI Mindset & Experience
- Experience incorporating AI tools into documentation workflows to improve efficiency, consistency, or content quality; or demonstrated curiosity and proactive exploration of AI technologies in professional or personal projects.
- Understanding of responsible AI usage, including validation, fact-checking, and maintaining documentation integrity.
Nice to Have
- Exposure to workload automation, enterprise software, or cloud-based platforms.
- Familiarity with SAP, Docker, or basic Python scripting.
- Experience contributing to content governance frameworks or design systems.
What Success Looks Like
- Documentation is clear, accurate, and aligned with product releases.
- In-product content is consistent, user-centered, and aligned with design standards.
- AI tools are thoughtfully leveraged to enhance documentation quality and team productivity.
- Customers can successfully implement and use RunMyJobs with minimal friction. Documentation and UI content support improved adoption, usability, and customer satisfaction.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. Should you wish for us to remove your personal data from our recruitment database, please email us directly at Recruitment@Redwood.com
Technical Writer (Hiring Immediately) in Burnham employer: Redwood Software
At Redwood Software, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Technical Writer, you will have the opportunity to work alongside passionate professionals in a dynamic environment that values curiosity and customer success, while also benefiting from our commitment to employee growth through continuous learning and exploration of emerging technologies like AI. Located in a vibrant area, we offer a supportive atmosphere where your contributions directly impact our mission to unleash human potential through automation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Writer (Hiring Immediately) in Burnham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work, especially if you’ve got experience with technical writing. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their mission and values, and think about how your skills align with their needs—especially around AI and automation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Technical Writer (Hiring Immediately) in Burnham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Writer role. Highlight your experience with technical documentation, content design, and any AI tools you've used. We want to see how you fit into our mission at Redwood!
Showcase Your Writing Skills:Include samples of your previous work that demonstrate your ability to create clear and concise documentation. Whether it's user guides or API docs, we love seeing how you translate complex concepts into user-friendly content.
Be Curious About AI:Since we're looking for someone who's AI-forward, share any experiences you have with AI tools in your application. Tell us how you've incorporated them into your writing process or how you plan to explore their potential in documentation.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure it gets to the right people and shows your enthusiasm for joining our team at Redwood!
How to prepare for a job interview at Redwood Software
✨Know Your Stuff
Before the interview, dive deep into Redwood Software's products, especially the RunMyJobs Workload Automation solution. Familiarise yourself with their features and how they empower customers. This will help you speak confidently about how your skills align with their mission.
✨Showcase Your Writing Skills
Prepare samples of your technical writing that demonstrate clarity and user-centred design. Be ready to discuss how you've translated complex concepts into accessible content in the past. This is your chance to shine a light on your experience with documentation tools and practices.
✨Embrace AI in Your Approach
Since Redwood values an AI-forward mindset, come prepared to discuss how you've used AI tools in your previous roles. Share specific examples of how these tools improved your documentation processes or content quality, showing your curiosity and proactive exploration of emerging technologies.
✨Collaborate Like a Pro
Highlight your experience working cross-functionally with product, engineering, and UX teams. Be ready to share examples of how you've gathered information from domain experts and contributed to content strategy discussions. This will demonstrate your ability to work within Agile environments and deliver high-quality documentation.
