At a Glance
- Tasks: Manage customer enquiries, process orders, and support the sales team.
- Company: Dynamic company in Worcester with a collaborative team culture.
- Benefits: Competitive salary, bonus potential, and opportunities for skill development.
- Other info: Enjoy a supportive environment with no two days the same.
- Why this job: Make a real impact while building strong customer relationships in a varied role.
- Qualifications: Strong organisation, multitasking, and excellent communication skills required.
The predicted salary is between 28350 - 34650 £ per year.
- Internal Account Manager
- Worcester
- £28-30k plus bonus OTE £34-36k
Our Worcester based client is looking for an organised, proactive and customer‑focused Internal Account Manager to join their team.
This role is ideal for someone who enjoys managing a varied workload, building strong customer relationships, and supporting a busy sales function.
About the Role
As an Internal Account Manager, you will play a key role in supporting customers and the wider sales team.
Your day will be varied and will involve managing incoming enquiries, resolving issues, processing orders accurately, and spotting opportunities to add value.
- What’s Involved in the Role
- Responding promptly to customer enquiries, including urgent requests for pricing, stock availability and product information.
- Preparing accurate and relevant information for Account Managers ahead of customer meetings.
- Handling delivery issues professionally, investigating missing items and keeping customers updated until resolution.
- Entering, checking and processing customer orders with a high level of accuracy.
- Monitoring customer ordering patterns and identifying opportunities to recommend additional products or services.
- Managing your workload effectively, including carrying forward and completing outstanding tasks from previous days.
- Prioritising tasks based on urgency, customer impact and commercial importance.
- Communicating clearly with customers, colleagues and the sales team to ensure smooth service delivery.
- Taking initiative to solve problems and ensure customers receive a seamless experience.
- What We’re Looking For
We are particularly interested in candidates who demonstrate
- Strong organisation and the ability to multitask
- Excellent attention to detail and accuracy
- Confident, professional customer service
- Clear and effective communication
- The ability to prioritise under pressure
- Initiative and problem‑solving skills
- The ability to work independently
- Commercial awareness and the ability to recognise opportunities
Why Join Us?
- Supportive, collaborative team
- Opportunities to develop your commercial and customer‑facing skills
- A varied role where no two days are the same
- The chance to make a real impact with customers and the sales team
- Work Location: In person
Internal Account Manager in Worcester employer: Redwood Search
As a Customer Account Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, generous holiday allowances, and a culture that values proactive engagement and relationship-building with customers. Join our team to enjoy meaningful work, excellent commission opportunities, and the chance to make a real impact in a customer-focused sales office.
