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- Tasks: Provide expert tech support and help customers optimise their products.
- Company: Join a dynamic team focused on customer success and innovation.
- Benefits: Flexible working hours, remote options, and comprehensive training provided.
- Why this job: Make a real difference by helping customers thrive with technology.
- Qualifications: Experience in customer support and strong communication skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move. As a Customer Success Technical Advisor, you'll be the go-to expert for customers needing support with hosting, email, and related products. You'll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value. You'll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you'll be doing:
- Delivering expert technical support across hosting, email, and related products
- Resolving customer queries quickly and confidently via phone and ticketing systems
- Guiding customers through setup, configuration, features, and best practices
- Helping customers optimise their product setup to maximise value and performance
- Identifying opportunities to upsell or cross-sell products that enhance the customer experience
- Working closely with sales and product teams to resolve complex issues and improve services
- Contributing to team sales, retention, and performance targets
- Keeping customers informed about new features and product updates
- Maintaining accurate records of customer interactions and resolutions
- Staying up to date with industry trends and emerging technologies
What you'll bring:
- Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
- Strong communication, active listening, and problem-solving skills
- Confidence building rapport and delivering solutions that drive customer success
- Familiarity with CMS and ticketing systems, plus basic billing or account processes
- A customer-first mindset with a genuine passion for helping people succeed
Key competencies:
- Outstanding customer service
- Results-driven mindset
- Team collaboration
- Ability to work at pace and meet tight deadlines
- Self-motivation and initiative
- Strong attention to detail
Working hours:
- Monday to Friday between 6am - 7pm, on rotating shifts
- Core shifts: 8am - 4:30pm or 9am - 5:30pm
- Occasional shifts (with notice): 6am - 2pm or 11am - 7pm
- Weekends (with notice): 8am - 4pm (remote)
- Remote working available on Fridays
Training & support:
- Full training and ongoing support provided
- Initial training delivered in-office, Monday to Friday, 9am - 5:30pm
Customer Success Technical Advisor in Worcester employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technical Advisor in Worcester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your technical troubleshooting skills! Brush up on common issues related to hosting and email services. Being able to confidently resolve queries will make you stand out during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Success Technical Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Customer Success Technical Advisor in Worcester
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let your love for technology shine through! Share any relevant experiences or projects that highlight your technical skills and how you've helped customers in the past. We want to see that you’re genuinely excited about the role!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in customer support and any specific skills that relate to hosting, email, or ticketing systems. This shows us that you understand what we’re looking for and that you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Redwood Search
✨Know Your Tech Inside Out
As a Customer Success Technical Advisor, you'll need to be the tech whiz. Brush up on hosting, email, and related products before your interview. Familiarise yourself with common issues customers face and how to resolve them quickly.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully helped customers in the past. Highlight your communication and problem-solving skills, as well as your ability to build rapport. Remember, it's all about making the customer feel valued!
✨Understand the Sales Angle
Since upselling and cross-selling are part of the role, think about how you can add value to customers' experiences. Be ready to discuss how you've identified opportunities in previous roles and how you can do the same here.
✨Stay Current with Industry Trends
Research the latest trends in technology and customer support. Being knowledgeable about emerging technologies will not only impress your interviewers but also show that you're passionate about helping customers succeed.
