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- Tasks: Provide technical support for hosting and email products while resolving customer queries.
- Company: Leading customer service firm in Worcestershire with a supportive team culture.
- Benefits: Remote work on Fridays, competitive salary, and performance-based incentives.
- Why this job: Join a dynamic team and help customers succeed while enhancing your skills.
- Qualifications: Experience in customer support with strong communication and problem-solving abilities.
- Other info: Opportunity to identify upsell chances and contribute to team success.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service firm in Worcestershire is seeking a Customer Success Technical Advisor. In this role, you will deliver technical support for hosting and email products, resolve customer queries, and identify upsell opportunities.
The ideal candidate will have experience in customer support and possess strong communication and problem-solving skills. You will be part of a supportive team committed to delivering excellent customer service and achieving performance targets. Remote work is possible on Fridays.
Customer Success Tech Advisor - Hosting & Email (Upsell) in Worcester employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Tech Advisor - Hosting & Email (Upsell) in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show off our problem-solving skills and how we handle tricky situations with customers.
✨Tip Number 3
Show enthusiasm for the role! When we talk about hosting and email products, let’s express our passion for helping customers succeed. It’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Success Tech Advisor - Hosting & Email (Upsell) in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any technical skills related to hosting and email products. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Use your cover letter to showcase your problem-solving skills and passion for customer service. Tell us why you're excited about the role and how you can help our customers succeed.
Showcase Your Communication Skills: Since this role involves resolving customer queries, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Redwood Search
✨Know Your Stuff
Make sure you brush up on the technical aspects of hosting and email products. Familiarise yourself with common issues customers face and how to resolve them. This will show that you're not just a people person, but also technically savvy.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully resolved customer queries. This will highlight your problem-solving skills and your commitment to excellent customer service.
✨Prepare for Upselling Scenarios
Think about how you can identify upsell opportunities during customer interactions. Prepare some examples of how you've successfully upsold products or services in previous roles. This will show that you understand the importance of driving sales while maintaining customer satisfaction.
✨Emphasise Teamwork
Since you'll be part of a supportive team, it's crucial to convey your ability to work well with others. Share experiences where you collaborated with colleagues to achieve performance targets or improve customer service. This will demonstrate that you're a team player who values collaboration.
