Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed while identifying opportunities to upsell and cross-sell.
- Company: Join a dynamic team focused on customer success and growth.
- Benefits: Remote work options, flexible hours, and comprehensive training provided.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Enjoy a fast-paced environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Success Sales Advisor, you'll sit at the heart of the customer journey. You'll combine brilliant service with commercial awareness — helping customers get the most from their products while identifying opportunities to upsell and cross-sell in a way that genuinely adds value. You'll build strong relationships, solve problems, and play a key role in driving growth and retention.
What you'll be doing:
- Ensuring customers have a seamless, positive experience
- Managing billing and account enquiries with confidence
- Guiding customers to success with tailored product solutions
- Handling customer calls and rotating through ticket-based enquiries
- Working as part of a commercially focused Customer Care team
- Contributing to sales targets and customer retention goals
What we're looking for:
- Experience in customer support, ideally phone-based
- Exposure to a commercial or sales-driven environment
- Strong communication, listening, and problem-solving skills
- A natural ability to build rapport and recommend solutions
- A customer-first mindset with a passion for great service
Key competencies:
- Outstanding customer service
- Delivering results
- Teamwork and collaboration
- Thriving in a fast-paced environment
- Self-motivation and attention to detail
Working hours:
- Monday to Friday between 6am - 7pm, typically: 8am - 4:30pm or 9am - 5:30pm
- Occasional shifts (with notice): 6am - 2pm or 11am - 7pm
- Weekend shifts with notice (8am - 4pm) are remote
- Remote working available on Fridays
Training:
You'll receive full training and ongoing support from our Worcester office. Initial training is office-based, Monday to Friday, 9am - 5:30pm.
Customer Success Sales Advisor in Worcester employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Sales Advisor in Worcester
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in helping customers succeed.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you think on your feet during those all-important calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to customer success.
We think you need these skills to ace Customer Success Sales Advisor in Worcester
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond to ensure customers have a seamless experience, just like we do at StudySmarter.
Tailor Your Experience: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Customer Success Sales Advisor role. We love seeing how your background fits into our mission.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for strong communication skills right from the start!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Redwood Search
✨Know Your Customer Journey
Familiarise yourself with the customer journey and how it relates to the role of a Customer Success Sales Advisor. Be ready to discuss how you can enhance the customer experience and identify upselling opportunities.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to listen, empathise, and provide tailored solutions that genuinely add value.
✨Demonstrate Commercial Awareness
Understand the commercial aspects of the role. Be prepared to discuss how you can contribute to sales targets and customer retention goals, and think of ways to align customer success with business growth.
✨Emphasise Teamwork and Collaboration
Since you'll be part of a commercially focused Customer Care team, share experiences where you've worked effectively with others. Show that you thrive in a fast-paced environment and can adapt to changing situations.
