At a Glance
- Tasks: Manage customer accounts, build relationships, and introduce new products.
- Company: Dynamic sales office focused on customer satisfaction.
- Benefits: Competitive salary, commission, 25 days holiday, and a supportive team.
- Other info: Join a proactive team with opportunities for growth and development.
- Why this job: Make a real impact by developing accounts and creating new opportunities.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 28800 - 35200 £ per year.
- Customer Account Manager
- £28,000–£30,000 + commission (£34,500–£36,500 OTE)
- 8am–5pm, Monday to Friday 25 days holiday
We’re recruiting for an Internal Account Manager to join a busy, customer‑focused sales office.
This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.
You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.
Key Responsibilities
- Manage and develop existing customer accounts
- Build strong customer relationships and increase retention
- Introduce new products and services to customers
- Manage quotations and follow up to convert sales
- Generate new opportunities through proactive customer contact
- Upsell and identify account development opportunities
- Respond promptly to incoming calls and emails
- Process sales orders accurately and efficiently
- Manage bespoke products and stock‑holding requirements
- Provide delivery updates and ETAs
- Manage the sales inbox and ensure enquiries are handled quickly
- Process and follow up new enquiries
- Complete and action daily reports
- Provide stock quotations and pricing information
- Support the External Sales team
- Maintain accurate customer records and reports
- Ensure high levels of accuracy and attention to detail
About You
- Experience in internal sales, account management or customer service
- Confident communicating with customers at all levels
- Commercially aware and proactive in spotting sales opportunities
- Strong relationship‑builder with excellent follow‑up skills
- Positive, customer‑focused and highly organised
- Accurate, reliable and able to manage a varied workload
If you’re a proactive, customer‑focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you
Customer Account Manager in Worcester employer: Redwood Search
As a Customer Account Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, generous holiday allowances, and a culture that values proactive engagement and relationship-building with customers. Join our team to enjoy meaningful work, excellent commission opportunities, and the chance to make a real impact in a customer-focused sales office.
