At a Glance
- Tasks: Support the Sales Office by processing orders and handling customer queries.
- Company: Join a dynamic team in Kidderminster with a focus on customer service.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in a vibrant office.
- Why this job: Be the backbone of sales operations and make a real difference.
- Qualifications: GCSE Maths & English, administration experience, and strong communication skills.
The predicted salary is between 26000 - 26500 £ per year.
Overall purpose: To support the Sales Office department including dealing with external and internal contacts to process Sales Orders and together with the Sales order team handle any queries/issues that may arise in a professional manner.
Key responsibilities:
- Provide a high level of Customer Service.
- Achieve individual, team and Company Key Performance Indicators (KPI’s).
- Answer all internal and external communications (telephone or electronic) in a timely and professional manner according to Company guidelines.
- Process Sales Orders and Invoice paperwork within Company guidelines and procedures.
- Deal with any Sales Order queries raised by customers relating to their accounts.
- Deal with postal duties and other general Administration duties such as filing, photocopying, and scanning within Company guidelines and procedures.
- Generate Sales reports for senior management and sales force.
- Ensure cover for other team members (busy periods, holidays etc.).
- Perform any other reasonable duties as requested by the Sales Fulfilment Manager.
Skills / Knowledge required:
- GCSE Maths & English or equivalent - Essential
- Administration experience - Essential
- High level of accuracy - Essential
- Excellent time management and organisational skills - Essential
- Effective communication skills (Written and telephone manner) - Essential
- Computer literacy in Microsoft Word/Excel/Outlook experience, MS Navision - Desirable
- Excellent relationship building skills (Internal and External) - Desirable
Sales Office Administrator employer: Redwood Search
Join a dynamic team in Stratford-upon-Avon as a Sales & Hire Executive, where your contributions will be valued in a supportive and fast-paced work environment. The company fosters a culture of growth and development, offering opportunities for professional advancement while ensuring a healthy work-life balance with full-time hours from Monday to Friday. With a focus on teamwork and collaboration, you'll enjoy the unique advantage of working in a vibrant location that combines both business and leisure.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Office Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Redwood Search. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Redwood Search before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Office Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Redwood Search:Your cover letter is your chance to shine! Tell us why you want to work at Redwood Search specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Redwood Search!
How to prepare for a job interview at Redwood Search
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
