At a Glance
- Tasks: Support the Sales Office by processing orders and handling customer queries.
- Company: Join a dynamic team in Kidderminster with a focus on customer service.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Perfect for those looking to kickstart their career in a vibrant office.
- Why this job: Be the backbone of sales operations and make a real difference.
- Qualifications: GCSE Maths & English, administration experience, and strong communication skills.
The predicted salary is between 26000 - 26500 £ per year.
Overall purpose: To support the Sales Office department including dealing with external and internal contacts to process Sales Orders and together with the Sales order team handle any queries/issues that may arise in a professional manner.
Key responsibilities:
- Provide a high level of Customer Service.
- Achieve individual, team and Company Key Performance Indicators (KPI’s).
- Answer all internal and external communications (telephone or electronic) in a timely and professional manner according to Company guidelines.
- Process Sales Orders and Invoice paperwork within Company guidelines and procedures.
- Deal with any Sales Order queries raised by customers relating to their accounts.
- Deal with postal duties and other general Administration duties such as filing, photocopying, and scanning within Company guidelines and procedures.
- Generate Sales reports for senior management and sales force.
- Ensure cover for other team members (busy periods, holidays etc.).
- Perform any other reasonable duties as requested by the Sales Fulfilment Manager.
Skills / Knowledge required:
- GCSE Maths & English or equivalent - Essential
- Administration experience - Essential
- High level of accuracy - Essential
- Excellent time management and organisational skills - Essential
- Effective communication skills (Written and telephone manner) - Essential
- Computer literacy in Microsoft Word/Excel/Outlook experience, MS Navision - Desirable
- Excellent relationship building skills (Internal and External) - Desirable
Sales Office Administrator employer: Redwood Search
As a Customer Account Manager with us, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive salaries, generous holiday allowances, and a culture that values proactive engagement and relationship-building with customers. Join our team to enjoy meaningful work, excellent commission opportunities, and the chance to make a real impact in a customer-focused sales office.
