At a Glance
- Tasks: Coordinate European road freight shipments and manage customer relationships.
- Company: Join a growing international logistics business with a strong reputation.
- Benefits: Modern work environment, career development, and genuine responsibility.
- Other info: Supportive culture with opportunities for growth in a secure organisation.
- Why this job: Be part of a dynamic team and tackle exciting logistical challenges.
- Qualifications: Experience in European freight forwarding and strong customer service skills.
Join a Growing International Logistics Business. Our client is a successful and expanding international freight and logistics organisation, forming part of a larger group with an annual turnover of £142 million. Operating from modern purpose-built offices and warehouse facilities in Redditch, the business provides tailored air, sea and road freight solutions to customers throughout the UK and internationally. With a strong reputation for service excellence and long-standing customer relationships, they support a diverse client base ranging from SMEs and owner-managed businesses through to globally recognised blue-chip organisations.
Due to continued growth, they are seeking an experienced and proactive European Freight Operations Coordinator to join their Operations Team.
This is an excellent opportunity for someone with European freight forwarding or transport operations experience who enjoys building strong customer relationships, solving logistical challenges, and managing shipments from start to finish. You will be responsible for coordinating European road freight movements, customs processes, customer communications and supplier relationships while ensuring a consistently high level of service delivery.
Key Responsibilities
- Coordinate day-to-day European road freight shipments across import and export operations
- Process customs clearances where required
- Create and manage job files and associated shipping documentation
- Process shipments through the freight management system
- Build strong relationships with customers, handling quotations, bookings and service enquiries
- Liaise with transport providers and negotiate competitive rates
- Work closely with the Sales Team, providing operational support and pricing information
- Manage shipments from booking through to final delivery, ensuring customer expectations are met
- Resolve operational issues quickly and effectively
- Maximise profitability through effective supplier negotiations
- Proactively identify opportunities to develop existing customer accounts
- Complete job invoicing and maintain accurate operational records
- Produce management reports, analysis and key performance statistics
- Participate in regular operations and sales meetings to review performance, opportunities and service levels
Skills & Experience Required
- Previous experience within European freight forwarding or transport operations
- Strong customer service skills with experience handling quotations and rate negotiations
- Excellent communication and relationship-building skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Strong attention to detail and organisational skills
- A proactive approach to problem-solving and decision-making
- Self-motivated, enthusiastic and commercially aware
What’s on Offer?
- The opportunity to join a growing and financially secure international logistics business
- Modern working environment with excellent facilities
- A varied and challenging role with genuine responsibility
- Supportive team culture
- Exposure to international logistics, customs and freight operations
- Career development opportunities within a successful and expanding organisation
If you have experience within freight forwarding or transport operations and are looking for your next challenge within a dynamic international logistics environment, we’d love to hear from you.
European Operations Co-ordinator in Redditch employer: Redwood Search
Join a thriving international logistics business in Redditch, where you will be part of a supportive team culture that values your contributions and fosters professional growth. With modern facilities and a commitment to service excellence, this role offers the chance to engage with diverse clients while developing your skills in European freight operations. Enjoy a varied and challenging position with genuine responsibility and opportunities for career advancement within a financially secure organisation.
StudySmarter Expert Advice🤫
We think this is how you could land European Operations Co-ordinator in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry on LinkedIn or at events. Building connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their services and be ready to discuss how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled logistical challenges in the past. This will demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our growing team.
We think you need these skills to ace European Operations Co-ordinator in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your European freight forwarding or transport operations experience, as well as any customer service skills that show you can build strong relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the European Operations Co-ordinator role. Share specific examples of how you've solved logistical challenges or managed shipments effectively in the past.
Showcase Your Communication Skills:Since this role involves liaising with customers and suppliers, make sure your written application demonstrates your excellent communication skills. Keep it clear, concise, and professional while still showing your personality.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Redwood Search
✨Know Your Freight Forwarding Basics
Make sure you brush up on your knowledge of European freight forwarding and transport operations. Understand the key processes involved, such as customs clearances and shipment management, so you can confidently discuss your experience and how it relates to the role.
✨Showcase Your Customer Service Skills
Since building strong customer relationships is crucial for this position, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to negotiate rates effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in logistics and how you overcame them. This will show your proactive approach to problem-solving and decision-making, which is essential for managing shipments and operational issues.
✨Prepare Questions About the Company
Research the company and its operations thoroughly. Prepare insightful questions about their logistics processes, team culture, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
