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- Tasks: Coordinate customer orders and ensure smooth delivery processes.
- Company: Leading logistics operation with a dynamic team environment.
- Benefits: Part-time hours, 25 days holiday, and early finishes.
- Other info: Enjoy a role with variety and real responsibility from day one.
- Why this job: Join a supportive team where your contributions truly matter.
- Qualifications: Strong customer service skills and a proactive attitude.
The predicted salary is between 12 - 15 £ per hour.
Hours: Wednesday – Friday | 07:00 – 15:30
Type: Permanent
Are you highly organised, customer-focused, and confident working in a fast-paced environment where no two days are the same? We’re working with a leading logistics operation that’s looking for a sharp, proactive Customer Service Administrator to join their busy team on a part-time basis. This is a hands-on role where you’ll be right at the centre of the action—coordinating movements, supporting customers, and keeping everything running smoothly from order to delivery.
What you’ll be doing:
- Acting as a key point of contact for customers, carriers, and internal teams
- Processing orders accurately and ensuring all jobs are correctly logged on the system
- Tracking deliveries and proactively keeping customers updated every step of the way
- Managing full job files from start to finish, including PODs and supporting documentation
- Liaising closely with warehouse, operations, accounts, and external partners
- Handling queries, invoice issues, and customer concerns quickly and professionally
- Ensuring systems and records are accurate, up to date, and audit-ready
- Escalating issues where needed and helping keep operations running without disruption
What we’re looking for:
- Strong customer service and administration experience
- Confident communicator who can build relationships quickly
- Highly organised with the ability to juggle multiple priorities
- Excellent attention to detail and accuracy with data
- Comfortable using Microsoft Office and internal systems
- A proactive, can-do attitude—you take ownership, not excuses
- Experience in logistics/transport/freight is a bonus, not a must
Why apply?
- Great part-time structure: 3 set days a week (Wed–Fri)
- Early starts, early finishes—your afternoons are yours
- 25 days holiday + bank holidays (pro-rata)
- Be part of a fast-moving, supportive operations team where your work genuinely matters
- A role with variety, responsibility, and real ownership from day one
Customer Service Administrator (Part-Time) in Redditch employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Part-Time) in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that showcase your organisational skills and proactive attitude. We want you to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any internal systems mentioned in the job description. Being comfortable with these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that part-time role!
We think you need these skills to ace Customer Service Administrator (Part-Time) in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration experience. We want to see how you've juggled multiple priorities and built relationships in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive attitude and how you can take ownership of tasks. Let us know why you're excited about the role and how you fit into our fast-paced environment.
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Redwood Search
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities like processing orders and tracking deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires juggling multiple priorities, be ready to share examples of how you've successfully managed tasks in a fast-paced environment. Think of specific situations where your organisational skills made a difference, and be prepared to discuss them during the interview.
✨Communicate Confidently
As a key point of contact for customers and internal teams, strong communication is essential. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer interactions to showcase your proactive attitude.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, so be ready to discuss how you ensure precision in your work. Bring up any experiences where your attention to detail helped avoid issues or improved processes. This will reassure the interviewer that you can keep systems and records audit-ready.