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- Tasks: Provide expert tech support and help customers optimise their products.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Remote work options, full training, and a supportive team culture.
- Why this job: Make a real impact by helping customers succeed with technology.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 21600 - 36000 £ per year.
Love tech? Thrive on helping customers win? Enjoy hitting targets while solving real problems? This could be your next move. As a Customer Success Technical Advisor, you’ll be the go-to expert for customers needing support with hosting, email, and related products. You’ll combine sharp technical troubleshooting with commercial awareness — making sure customers get the most from their products while spotting opportunities to upsell and cross-sell where it genuinely adds value. You’ll be part of a fast-paced, supportive technical team where great service and strong results go hand in hand.
What you’ll be doing:
- Delivering expert technical support across hosting, email, and related products
- Resolving customer queries quickly and confidently via phone and ticketing systems
- Guiding customers through setup, configuration, features, and best practices
- Helping customers optimise their product setup to maximise value and performance
- Identifying opportunities to upsell or cross-sell products that enhance the customer experience
- Working closely with sales and product teams to resolve complex issues and improve services
- Contributing to team sales, retention, and performance targets
- Keeping customers informed about new features and product updates
- Maintaining accurate records of customer interactions and resolutions
- Staying up to date with industry trends and emerging technologies
What you’ll bring:
- Experience in customer support, ideally phone-based and within a commercial or sales-driven environment
- Strong communication, active listening, and problem-solving skills
- Confidence building rapport and delivering solutions that drive customer success
- Familiarity with CMS and ticketing systems, plus basic billing or account processes
- A customer-first mindset with a genuine passion for helping people succeed
Key competencies:
- Outstanding customer service
- Results-driven mindset
- Team collaboration
- Ability to work at pace and meet tight deadlines
- Self-motivation and initiative
- Strong attention to detail
Working hours:
- Monday to Friday between 6am – 7pm, on rotating shifts
- Core shifts: 8am – 4:30pm or 9am – 5:30pm
- Occasional shifts (with notice): 6am – 2pm or 11am – 7pm
- Weekends (with notice): 8am – 4pm (remote)
- Remote working available on Fridays
Training & support:
- Full training and ongoing support provided
- Initial training delivered in-office, Monday to Friday, 9am – 5:30pm
Customer Success Technical Advisor employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Technical Advisor
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in helping customers succeed with their tech.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will boost your confidence and help you think on your feet when resolving queries during interviews.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled tough customer issues in the past. Highlighting your ability to think critically and act quickly will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Customer Success Technical Advisor
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your love for technology shine through! Share any relevant experiences or projects that highlight your technical skills and how you've helped customers in the past. We want to see that you’re genuinely excited about the role!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in customer support and any specific skills that relate to hosting, email, or ticketing systems. This shows us that you understand what we’re looking for and that you’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Redwood Search
✨Know Your Tech
Brush up on your technical knowledge related to hosting, email, and the products mentioned in the job description. Be ready to discuss how you’ve solved technical issues in the past and how you can apply that experience to help customers succeed.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to build rapport and resolve queries quickly, as this is crucial for a Customer Success Technical Advisor.
✨Understand the Sales Angle
Familiarise yourself with upselling and cross-selling techniques. Think of ways you can genuinely add value to customers while discussing their needs, as this will demonstrate your commercial awareness during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Practice articulating your thought process clearly, showing how you would handle specific customer situations effectively.
