Customer Service Advisor

Overview We are seeking a confident and customer-focused Customer Service Advisor to join a growing team. You will be responsible for delivering high-quality support across multiple communication channels, ensuring customer enquiries are resolved efficiently and professionally. Key Responsibilities * Manage customer enquiries via phone, email, live chat, and ticketing system * Resolve issues promptly while maintaining excellent customer service standards * Provide accurate information on products, pricing, promotions, and company policies * Process customer orders, returns, and exchanges * Assist customers with placing orders through an e-commerce platform * Liaise with internal teams to ensure effective and timely resolutions * Maintain accurate records of customer interactions Skills & Experience * Minimum 1 year of experience in a customer service role (retail or call centre preferred) * Strong communication and interpersonal skills * Excellent problem-solving ability and attention to detail * Ability to manage multiple tasks in a fast-paced environment * Confident using CRM/ticketing systems and standard office software * Professional, positive, and customer-focused attitude What’s on Offer * Competitive salary * Full training and ongoing support * Friendly and supportive working environment * Opportunities for progression within the business