Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in using software, providing guidance and technical support.
- Company: Join a growing SaaS provider in Bromsgrove with a strong business development team.
- Benefits: Enjoy a supportive work environment that encourages career growth.
- Why this job: Build strong client relationships while developing your skills in a friendly atmosphere.
- Qualifications: Friendly, technically minded, with experience in SaaS and excellent communication skills.
- Other info: This role is on-site, Monday to Friday.
The predicted salary is between 28000 - 30000 £ per year.
Salary: £28,000-£30,000
Location: Bromsgrove (On-site, Mon-Fri)
The Company
Redwood Search is partnering with a growing SaaS provider in Bromsgrove. With a strong business development team securing major contracts, the company is expanding and looking for a new Client Support Specialist.
The Role
You’ll support existing clients, helping them navigate and maximise use of the software. Working closely with the Customer Services Manager and product team, you’ll deliver guidance, training, and technical support to build strong client relationships.
The Person
- Friendly, approachable, and client-focused
- Ideally experienced in a technical or SaaS environment
- Technically minded with experience using ticketing systems
- Excellent written and verbal communication skills
This is a great opportunity with a supportive company that encourages career growth. Apply now or contact Anja Djiallis on to learn more.
Client Support Specialist employer: Redwood Search
Contact Detail:
Redwood Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Specialist
✨Tip Number 1
Familiarise yourself with the specific software and tools used by the company. Understanding their product inside and out will not only help you in the role but also impress during your interview.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Be prepared to discuss how you've successfully resolved client issues in the past, as this will demonstrate your capability for the role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to showcase your communication skills during the interview. Since the role requires excellent verbal and written communication, think of examples where you've effectively communicated complex information to clients.
We think you need these skills to ace Client Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Client Support Specialist does. Highlight the skills and experiences you have that align with the requirements, such as your experience in a technical or SaaS environment.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your communication skills and any previous roles where you provided client support or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've helped clients in the past and how you can contribute to building strong client relationships.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for a Client Support Specialist.
How to prepare for a job interview at Redwood Search
✨Show Your Client-Focused Attitude
As a Client Support Specialist, it's crucial to demonstrate your friendly and approachable nature. Prepare examples of how you've successfully built relationships with clients in the past, showcasing your ability to listen and respond to their needs.
✨Highlight Your Technical Skills
Since the role requires a technical mindset, be ready to discuss your experience with SaaS products and ticketing systems. Consider sharing specific instances where you resolved technical issues or provided training to clients, as this will illustrate your capability in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to troubleshoot a client issue or provide guidance on software usage. Practising these responses will help you convey your thought process clearly during the interview.
✨Communicate Clearly and Effectively
Excellent communication is key in this role. During the interview, focus on articulating your thoughts clearly and concisely. Practise explaining complex concepts in simple terms, as this will reflect your ability to train and support clients effectively.
