Customer Account Manager
£28,000–£30,000 + commission (£34,500–£36,500 OTE)
8am–5pm, Monday to Friday25 days holiday
We’re recruiting for an Internal Account Manager to join a busy, customer-focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.
You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.
Key Responsibilities
- Manage and develop existing customer accounts
- Build strong customer relationships and increase retention
- Introduce new products and services to customers
- Manage quotations and follow up to convert sales
- Generate new opportunities through proactive customer contact
- Upsell and identify account development opportunities
- Respond promptly to incoming calls and emails
- Process sales orders accurately and efficiently
- Manage bespoke products and stock-holding requirements
- Provide delivery updates and ETAs
- Manage the sales inbox and ensure enquiries are handled quickly
- Process and follow up new enquiries
- Complete and action daily reports
- Provide stock quotations and pricing information
- Support the External Sales team
- Maintain accurate customer records and reports
- Ensure high levels of accuracy and attention to detail
About You
- Experience in internal sales, account management or customer service
- Confident communicating with customers at all levels
- Commercially aware and proactive in spotting sales opportunities
- Strong relationship-builder with excellent follow-up skills
- Positive, customer-focused and highly organised
- Accurate, reliable and able to manage a varied workload
If you’re a proactive, customer-focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you.
Customer Account Manager in Worcester employer: Redwood Search Careers
Join a dynamic and established business that values your drive and passion for sales. With a competitive salary, generous car allowance, and a bonus scheme, you'll enjoy the freedom to build your territory while developing strong customer relationships. Our supportive work culture fosters personal growth and offers numerous opportunities for career advancement, making it an excellent place for motivated professionals looking to thrive in their field.
