GP Receptionist in Maidenhead

Previous GP surgery experience is desirable but not essential. Salary will be dependent on previous experience. Full training and support will be given. This GP surgery Receptionist role will offer you a set working pattern that will include 3 shifts per week working Tuesday 1:00pm - 6:30pm, Wednesday 1:00pm - 6:30pm, and Thursday 1:00pm - 6:30pm.

Main duties of the job:

• The successful applicant would ideally have previous Reception/customer services experience dealing with the general public with a good telephone manner and the ability to deal with and remain calm when dealing with difficult situations in a firm but empathetic manner.
• Part of your role will be responding to and dealing with patients face to face, via telephone, texting, and emailing, so you must enjoy working with the public and helping people.
• Must have very good IT skills for this role and the ability to multi-task.
• Use of Microsoft Office products is required to enable support administratively with dealing with emails, texting system, using the EMIS patient system to book appointments, book blood test requests, dealing with patient prescription requests and queries, scanning documents, and general office duties.

About us:

Redwood House Surgery develops and builds a multi-skilled team, therefore all roles are adaptable. You will receive training so you can be a flexible member of the team to enable the practice to function at all times, particularly in times of staff absence. We are a friendly practice team situated in Cox Green. We received a GOOD CQC rating in May 2021; standards are important to us, so it is important we recruit the right person for the role.

Job responsibilities:

• Good working knowledge of word, email, internet, etc.
• Flexibility and enthusiasm for the job.
• Energy, determination, and perseverance.
• Self-confidence.
• Reliability and integrity.
• Be able to multitask.
• Be able to cover holidays and sickness.
• Reception or NHS experience.
• Booking appointments face to face/telephone/emailing.
• Prescriptions.

As the Receptionist/Administrator, you will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload, and resources.

You will support the equality, diversity, and rights of patients, carers, and colleagues and work to encourage a supportive colleague environment.

Other criteria required for the role:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting, and risk management. Ensure staff are completing mandatory training requirements. Maintain and up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business. Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills, and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial/corrective action where needed. Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers. Routine management of team areas, and maintenance of work space standards.

The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include: Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Undertaking any training relevant to the role, project management, projects relating to the running of the practice. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.

The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients' needs. Effectively manage own time, workload, and resources.

The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly. Review ways of improving communication.

The post-holder will: Apply practice policies, standards, and guidance. Discuss with other members of the team how the policies, standards, and guidelines will affect own work. Participate in audit where appropriate.

The above job description is not exhaustive. Liaising with other community service providers such as hospitals, other GPs. Handling requests from patients and GPs.

Qualifications and Experience: Experience of working in customer service.