At a Glance
- Tasks: Manage client accounts and negotiate debt repayments through various communication methods.
- Company: Join a rapidly growing company focused on developing excellence in client relations.
- Benefits: Base pay plus bonuses, extensive training, and a fun team atmosphere.
- Other info: Enjoy a supportive environment with ongoing training and career growth opportunities.
- Why this job: Make a real impact by helping clients recover debts while building strong relationships.
- Qualifications: Strong communication skills and a willingness to learn about debt recovery.
The predicted salary is between 31500 - 38500 £ per year.
Base pay DOE plus monthly bonus (company and individual performance).
Extensive training programme, shadowing and on the job training.
Fun team atmosphere.
Free car park onsite.
Purpose of the position:
As a rapidly growing and exciting company who pride themselves on developing excellence, you will be working in an essential and key part of the company’s core business plan. The role of an Account Manager at Redwood Collections Ltd is to proactively manage clients' delinquent accounts, utilising our vast array of collection letters, emails and telephone techniques to contact your client’s customers and seek repayment. Maintaining relationships with your clients is the core of our business and you will be fully trained to discuss appropriate legal and insolvency action should their debts remain unpaid.
Responsibilities & duties:
- Client management: To build and maintain strong, lasting business relations with the clients in your diary, keeping them up to date on the progress of their cases while seeking repeat listings to further the relationship. Your clients will have direct lines of communication with you by telephone, email and potentially face-to-face meetings when the need arises.
- Collection of clients' delinquent accounts: To seek repayment of your clients' debts via letters, telephone calls, email etc. This will involve negotiation to secure monthly arrangements, settlements etc, as well as advising debtors of the legal implications of non-payment, in a compliant manner.
- Suggest suitable legal action for non-payment: Redwood Collections Ltd offers many ancillary services in addition to our standard collection efforts, notably legal actions which come at cost to the client. A major part of the Account Manager's role is to suggest suitable legal action when all efforts to affect recovery have failed.
Training Programme:
As part of our ongoing commitment to nurturing and developing talented individuals, Redwood Collections Ltd have a fixed training regime, ensuring all employees are provided with the knowledge and understanding to excel within their role. We dedicate at least one hour per week to formal training, as well as learning on an ad-hoc ‘shadowing’ basis. The training is carried out with various members of the senior management team, allowing successful candidates the best possible opportunity to succeed and build a lasting career with Redwood Collections Ltd. This position is conditional, subject to a three-month probationary period, where training will be provided throughout and progress meetings to help you develop within the role.
NB: Due to high application volumes, only shortlisted candidates will be contacted.
Account Manager employer: Redwood Collections
Redwood Collections is an exceptional employer located in Croydon, offering a dynamic work environment where professional growth is prioritised. With a strong focus on training through The Collections Hub, employees are equipped with the skills necessary for success in debt recovery and client relationship management. The company fosters a supportive culture that values effective communication and empathy, making it an ideal place for those seeking meaningful and rewarding employment.
