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- Tasks: Join our team to serve visitors in the café and gift shop while promoting horse welfare.
- Company: Redwings is a leading UK horse welfare charity dedicated to caring for horses, ponies, and donkeys.
- Benefits: Enjoy flexible hours, ongoing training, wellbeing support, and premium pay on Sundays and Bank Holidays.
- Why this job: Make a real difference for horses while working in a friendly, supportive environment with growth opportunities.
- Qualifications: Good education, strong communication skills, and previous customer service experience preferred.
- Other info: Work 15 hours per week on a rotating schedule; apply early as positions may close quickly.
The predicted salary is between 7800 - 9524 £ per year.
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15hrs per week on a 2 week rota. Week 1: 9am-5pm Saturday and 9am-5pm Monday. Week 2: Friday 9am-5pm and Sunday 9am-5pm.
Salary range: £7,800.00 (age 18-20) to £9,523.80(age 21 and over).
Job alert service
Redwings is one of the largest horse welfare charities in the UK, where everything we do is for the love of the horse. Weprovide and promote the welfare, care and protection of horses, ponies, donkeys and mules.Working for us means you can make a real difference in the lives of the horses in our care while being part of a supportive and progressive workplace.
Do you enjoy providing a great customer experience and being part of a friendly team? We’re looking for someoneto join us working in our café, kitchen and gift shop, serving our visitors andpromoting the amazing work we do. This role is based atOur OxhillVisitor Centre, where we provideguests with the perfect opportunity to enjoy a tasty treat, purchase unique souvenirs, and spend time with their favourite four-legged residents.
What can we offer you?
- A busy, supportive, team-working environment
- Ongoing development through training and mentoring with opportunities for progression
- Wellbeing support through our Employee Assistance Programme
- Premium pay rates on Sundays and Bank Holidays
About the role
You will work in the centre’s Café (including the kitchen) and Gift Shop, serving guests andpromotingsales and generatingincome. You will welcome visitors, introduce them to the charity’s work, and encourage donations and participation in fundraising initiatives, including the Adoption Club.
Key Responsibilities
Fundraising – Visitors and supporters:
- Deliver a positive and high-quality visitor experience with the goal of recruiting and retaining Redwings’ supporters.
- Under the guidance of the Visitor Centre Senior Team Leader, welcome visitors, introduce them to the charity’s work, and explain how they can help make a difference.
- Generate income by encouraging donations, promoting fundraising initiatives, and highlighting key messages, including the charity’s adoption scheme. Ensure visitors have the opportunity to adopt and meet their chosen equine.
- Stay informed about the Sanctuary’s activities, including fundraising messages, new initiatives, appeals, and updates on rescues and welfare work. Communicate this information effectively to visitors.
- Perform duties in the centre’s café, kitchen, and gift shop as needed, adhering to internal and external rules and regulations to ensure compliance and maintain profit margins.
- Under the guidance of your line manager, continually monitor displays, maintain stock levels, and comply with all related procedures.
- Be knowledgeable about the products, with an emphasis on those that are environmentally friendly and locally sourced.
- Always adhere to national hygiene standards and Redwings’ catering and Health and Safety procedures.
Person specification
- Good standard of education and previous work experience.
- Ability to prioritise and make intelligent decisions.
- Strong communication skills, both written and oral. Able to communicate at all levels in a positive and constructive manner.
- Keen observation skills with a high level of attention to detail.
- Sound IT skills.
- Outstanding team player
- Flexible approach to tasks and workload.
- Personable and outgoing.
- Food hygiene and/or First Aid certificate
- Previous experience of working front of house and/or at a visitor attraction.
If you\’d like to apply for thisrole, please press the Apply Now link below and you\’ll be taken to the application form.
We may close this vacancy early if we receive a large number of suitable applications, so we encourage you to apply as soon as possible.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/07/2025 by TN United Kingdom
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Visitor Centre Team Member employer: Redwings Horse Sanctuary
Contact Detail:
Redwings Horse Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Centre Team Member
✨Tip Number 1
Familiarise yourself with Redwings' mission and values. Understanding the charity's work and how they support horse welfare will help you connect with visitors and promote their initiatives effectively.
✨Tip Number 2
Practice your customer service skills. Since this role involves interacting with visitors, being friendly and approachable is key. Consider volunteering or taking part in community events to gain experience in a similar environment.
✨Tip Number 3
Brush up on your knowledge of food hygiene and safety standards. Having a solid understanding of these practices will not only boost your confidence but also demonstrate your commitment to maintaining a safe and compliant working environment.
✨Tip Number 4
Network with current or former employees of Redwings. They can provide valuable insights into the workplace culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Visitor Centre Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, teamwork, and fundraising in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Visitor Centre Team Member role. Emphasise your communication skills, attention to detail, and any previous experience in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your enthusiasm for the role. Mention specific examples of how you can contribute to the charity's mission and enhance the visitor experience.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Redwings Horse Sanctuary
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals and your understanding of the charity's mission. Share any relevant experiences you have with horses or other animals, as this will demonstrate your commitment to the role.
✨Highlight Customer Service Skills
Since the role involves interacting with visitors, emphasise your previous customer service experience. Provide examples of how you've created positive experiences for customers in the past, especially in a café or retail environment.
✨Be Prepared to Discuss Fundraising Ideas
Think about creative ways to encourage donations and promote fundraising initiatives. Be ready to share your ideas during the interview, as this shows your proactive approach and understanding of the charity's goals.
✨Demonstrate Teamwork and Flexibility
This position requires working closely with a team, so be prepared to discuss your ability to collaborate effectively. Share examples of how you've adapted to different roles or tasks in previous jobs, showcasing your flexibility and team spirit.
