At a Glance
- Tasks: Answer calls, greet visitors, and manage school records with a friendly attitude.
- Company: Join Redwell Primary School, a supportive and vibrant educational environment.
- Benefits: Enjoy retail discounts, gym memberships, and 24/7 access to support services.
- Other info: Collaborative culture with opportunities for personal growth and innovation.
- Why this job: Make a difference in students' lives while developing your admin skills.
- Qualifications: GCSE grade C in English and maths; strong communication skills required.
The predicted salary is between 31650 - 35892 £ per year.
Hours of work: 8am-1pm
The Role
Redwell Primary School are looking to recruit a receptionist to join the team. You need to be patient, hard‑working and have high expectations for yourself and pupils. The post holder’s prime duties would include:
- Answering the telephone
- Face‑to‑face contact with parents/visitors
- Use of Word, Excel and general office administration
A commitment to the life of the school is vital! School tours are encouraged.
Key Tasks
- Update manual and computerised record/information systems
- Assist with managing the school’s email inbox, ensuring the school meets its expected response times and emails are forwarded to the relevant staff member as necessary
- Manage and organise completed forms from parents/carers
- Process administrative duties that link with finance and HR
- Report any issues with the school’s IT systems
- Provide administrative support to staff as needed
- Support in coordinating cover for staff absences
About You
- GCSE grade C in English and mathematics (or equivalent)
- Experience in carrying out administrative tasks
- Good oral and written communications skills
- Commitment to promoting the ethos and values of the school and getting the best outcomes for all pupils
- Experience with dealing with face‑to‑face and telephone interactions
Benefits
- Access to retail discounts and technology schemes
- Access to Cycle to Work
- 24/7 access to a free Employee Assistance Programme to provide confidential advice and guidance on any personal and/or work‑related matter
- Free Mindfulness training with a qualified and experienced professional
- An open and collaborative working environment, not just within your academy but also across the Trust where innovation is encouraged
- Discounted gym membership
- Commitment to exploring ways to reduce email traffic and confine email replies to office hours - while recognising our employee’s preferences for when they work
- Commitment to continuously review workload issues and explore options for simpler, less onerous methods and processes
Nene Education Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff, students, and volunteers to share this commitment. All shortlisted candidates will be subject to an online search as part of our due diligence process. Any offer of employment will be subject to DBS and Right to Work checks. The Trust will endeavour to make any necessary reasonable adjustments to the job and the working environment to enable access to employment opportunities for disabled job applicants or continued employment for any employee who develops a disabling condition.
Receptionist in Wellingborough employer: Redwell Primary School
Redwell Primary School offers a supportive and collaborative work environment where your contributions are valued, and your commitment to the school's ethos is recognised. With access to various employee benefits such as retail discounts, free mindfulness training, and a focus on work-life balance, you will find ample opportunities for personal and professional growth while making a meaningful impact on the lives of pupils. Join us in fostering a nurturing atmosphere that prioritises both staff well-being and student success.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wellingborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Redwell Primary School. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Redwell Primary School before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Wellingborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Redwell Primary School:Your cover letter is your chance to shine! Tell us why you want to work at Redwell Primary School specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Redwell Primary School!
How to prepare for a job interview at Redwell Primary School
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
