Receptionist/Administrator

Redwell Medical Centre is looking for an Administration Clerk/Receptionist to join our friendly office team for 25 hours per week. Hours are as follows:

• Mon: 13.00 - 18.00
• Tues: 13.30 - 18.30
• Wed: 8.00 - 13.00
• Fri: 8.00 - 13.00

You will also be expected to work on some Saturday mornings (1 in 4) between 8am and 11am, which will be additional and paid as overtime. You will be expected to be available for overtime to cover annual leave which is on a rota basis, given up to a month in advance. You may also need to occasionally cover for sickness.

Main duties of the job:

We are looking for an enthusiastic, reliable and hardworking individual with good organisational and communication skills. The role will include a range of reception/admin duties which can include:

• Answering the phone
• Dealing with general enquiries
• Booking appointments
• Scanning records onto the clinical system
• Record filing

Experience is desirable but full training will be given to the right candidate.

Job responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal with all general enquiries, explain procedures and make new and follow-up appointments. Use your own judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Enter requests for home visits into the visit book when requested, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor. File prescriptions and forms ready for collection by patients and pharmacies. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same. Give out results when necessary. Enter patient information on to the computer as required. Change of address etc. Scan documents onto the patient's record accurately. Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

Telephone:

To answer telephone calls promptly and politely with understanding of each patient's problems. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

General:

Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies. Covering duties for holidays and sickness when required. Enter patient information onto the computer as required. Undertake any other additional duties appropriate to the post as requested by the Partners or management team. Patient confidentiality must be maintained at all times. You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure that the Medical Centre runs smoothly. The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Person Specification:

Qualifications:

• Educated to GCSE level
• GCSE in Maths and English
• NVQ Level 2 in Health & Social Care

Experience:

Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.