At a Glance
- Tasks: Join our friendly team as a Receptionist/Administrator, handling calls and patient enquiries.
- Company: Redwell Medical Centre, a supportive and collaborative healthcare environment.
- Benefits: Flexible hours, overtime pay, and full training provided.
- Other info: Great opportunity for career growth in a dynamic medical practice.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: GCSEs in Maths and English; NVQ Level 2 in Health & Social Care preferred.
The predicted salary is between 24000 - 36000 £ per year.
This is a reception and administration post in the office team at Redwell Medical Centre, a GP practice with around 12,500 registered patients. The work centres on answering calls, dealing with enquiries, booking appointments and keeping patient records scanned and filed. It is 29 hours a week across weekday shifts, with one Saturday morning in four paid as overtime and rota cover for leave and sickness. GP surgery experience is preferred, but full training is offered.
What the job involves
- Answer, divert and take messages on telephone calls promptly and politely
- Deal with general enquiries and explain practice procedures to patients and visitors
- Make new and follow-up appointments, and prioritise patients needing urgent consultation without disrupting the day
- Scan documents and results onto patient records accurately
- File and re-file records and correspondence in alphabetical order so recent post is available when patients are seen
- Enter patient information on the computer, including change of address
- Record home visit requests in the visit book and refer to the Duty Doctor where needed
- File prescriptions and forms for collection by patients and pharmacies
- Take payment for private (non-GMS) services and issue receipts
- Give out results when necessary
- Liaise with patients, hospitals, social services and other outside agencies
- Cover holidays and sickness when required, on a rota basis
Qualifications
- Educated to GCSE level
Experience
- Previous GP surgery experience preferred; full training given to the right candidate
Skills & knowledge
- Strong IT skills
- Excellent communication skills
- Good organisational skills
- Using own judgement and working under pressure without direct supervision
- Accuracy across all tasks
- Patience
Other
- Reliability and flexibility
- Strict confidentiality on practice and patient matters
Nice to have
- GCSE in Maths and English
- AMSPAR Receptionist Qualification
- NVQ Level 2 in Health & Social Care
What’s offered
- Full training provided
- Overtime pay for Saturday morning shifts
- Overtime pay for covering annual leave and sickness
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Receptionist/Administrator in Wellingborough employer: Redwell Medical Centre
Redwell Medical Centre is an excellent employer that fosters a supportive and friendly work environment, making it an ideal place for those looking to grow in the healthcare sector. With comprehensive training provided, flexible working hours, and opportunities for overtime, employees can enjoy a balanced work-life while contributing to the well-being of the local community. The practice values teamwork and communication, ensuring that every staff member feels valued and integral to the smooth operation of patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Wellingborough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Redwell Medical Centre.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Redwell Medical Centre.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Redwell Medical Centre, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administrator in Wellingborough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Redwell Medical Centre.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Redwell Medical Centre.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Redwell Medical Centre. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Redwell Medical Centre. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Redwell Medical Centre
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Redwell Medical Centre’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
