At a Glance
- Tasks: Join our friendly team as a Receptionist/Administrator, handling calls and patient enquiries.
- Company: Redwell Medical Centre, a supportive and collaborative healthcare environment.
- Benefits: Flexible hours, overtime pay, and full training provided.
- Other info: Great opportunity for career growth in a dynamic medical practice.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: GCSEs in Maths and English; NVQ Level 2 in Health & Social Care preferred.
The predicted salary is between 24000 - 36000 £ per year.
Redwell Medical Centre is looking for an Administration Clerk/Receptionist to join our friendly office team for 33.5 hours per week.
Hours
Mon 8.00 - 18.30
Tues 8.00 - 13.30
Wed 8.00 - 17.30
Fri 8.00 - 13:00
You will also be expected to work on some Saturday mornings (1 in 4) between 8am and 11am, which will be additional and paid as overtime.
You will be expected to be available for overtime to cover annual leave which is on a rota basis, given up to a month in advance. You may also need to occasionally cover for sickness.
Main duties of the job
We are looking for an enthusiastic, reliable and hardworking individual with good organisational and communication skills. The role will include a range of reception/admin duties which can include: answering the phone, dealing with general enquiries, booking appointments, scanning records onto the clinical system, record filing etc.
Experience is desirable but full training will be given to the right candidate.
About us
Our Practice consists of 4 Partners (3 GPs and 1 Advanced Pharmacist Practitioner), 5 Salaried GPs, 1 Advanced Nurse Practitioner, 2 Practices Nurses, 1 Nurse Associate and a HCA. We have a friendly administration team of approx 13 staff led by the Operations Manager, Business Manager, Office Manager and Admin Support Manager. We also work closely with the PCN (Primary Care Network) and use the services of a Pharmacist, Mental Health Worker, Paramedic Home Visiting Service, Physiotherapists and Social Prescribers.
We are an EMIS web practice with approximately 12,000 registered patients living in the Wellingborough area and surrounding villages.
Job responsibilities
JOB DESCRIPTION
MedicalSupport Team Member
Responsible to: Office Manager
SPECIALREQUIREMENTS OF THE POST:
Ability to use own judgement, resourcefulness and be able to work under pressure without direct supervision.
Ability to perform accurately any function requested of them and to assist the practice to run efficiently.
To have excellent communication skills and patience.
To be reliable and flexible.
To observe strict confidentiality on all matters relating to the practice and its patients.
MAINDUTIES AND RESPONSIBILITIES
Reception/Admin
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Use your own judgment and communication skills to ensure that patients who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into the visit book when requested, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
File prescriptions and forms ready for collection by patients and pharmacies.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Give out results when necessary.
Enter patient information on to the computer as required. Change of address etc.
Scan documents onto the patient\'s record accurately.
Patient notes and correspondence:
Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
Ensure correspondence, reports, results etc are filed/scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
Telephone
To answer telephone calls promptly and politely with understanding of each patient\'s problems.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
General
Liaise with patients, hospitals, Social Services, Health Authority and other outside agencies
Covering duties for holidays and sickness when required.
Enter patient information onto the computer as required.
Undertake any other additional duties appropriate to the post as requested by the Partners or management team.
Patient confidentiality must be maintained at all times
You are requested to be flexible and the employers reserve the right to alter such fixed hours as may be considered necessary to ensure that the Medical Centre runs smoothly.
The above list of duties is not exhaustive and may be subject to change as deemed necessary.
Person Specification
Qualifications
- Educated to GCSE level
- GCSE in Maths and English
- NVQ Level 2 in Health & Social Care
Experience
- Previous experience of working in a GP surgery is preferable but full training will be given to the right candidate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Wellingborough employer: Redwell Medical Centre
Redwell Medical Centre is an excellent employer that fosters a supportive and friendly work environment, making it an ideal place for those looking to grow in the healthcare sector. With comprehensive training provided, flexible working hours, and opportunities for overtime, employees can enjoy a balanced work-life while contributing to the well-being of the local community. The practice values teamwork and communication, ensuring that every staff member feels valued and integral to the smooth operation of patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator in Wellingborough
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Redwell Medical Centre. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception and admin roles. Think about how you would handle difficult situations or patient queries. Role-playing with a friend can really boost your confidence!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the right tone and show that you take the opportunity seriously.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Receptionist/Administrator in Wellingborough
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love candidates who are excited about joining our friendly team and contributing to our practice.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Mention your organisational and communication skills, as these are key for the Receptionist/Administrator role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your experience is easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Redwell Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator at Redwell Medical Centre. Familiarise yourself with the specific tasks mentioned in the job description, like handling phone calls and managing patient records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As this role requires excellent communication skills, be prepared to showcase how you've effectively communicated in previous roles. Think of examples where you've dealt with difficult situations or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Flexibility and Reliability
The job requires someone who is reliable and flexible, especially when it comes to covering shifts. Be ready to discuss your availability and any past experiences where you’ve had to adapt to changing circumstances. Highlighting your willingness to work overtime or cover for colleagues will show that you're a team player.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, training opportunities, or how they handle busy periods. This not only shows your interest in the position but also helps you gauge if the practice is the right fit for you.
