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- Tasks: Lead the management and optimisation of St Paul's Cathedral's CRM system.
- Company: Join the iconic St Paul's Cathedral, a historic landmark in London.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and life assurance.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Extensive database management experience and strong project management skills required.
- Other info: Applications from under-represented groups are particularly encouraged.
The predicted salary is between 42000 - 60000 £ per year.
We are currently seeking a CRM Manager to join our team at St Pauls Cathedral on a fixed term, 12-month contract.
The CRM Manager will lead the implementation, optimisation, and ongoing management of the St Pauls Cathedral CRM system. They will also be responsible for the integration and data integrity and usage between other systems that serve as input or output to the CRM.
The post-holder will work closely with teams across the Cathedral and using expert knowledge of CRM databases they will make recommendations on the best use of the database, including the development of processes, ensuring data integrity and compliance for use plus the co-ordination of all training.
The successful applicant will have:
- Extensive knowledge and experience of database management.
- Strong understanding of CRM and marketing principles.
- Experience of producing and implementing database development plans.
- Strong project management experience.
- Strong technical skills in terms of data manipulation.
- Experience of data segmentation strategies to achieve supporter engagement.
- Experience of documenting processes to ensure business continuity.
- Strong understanding of legal aspects relating to data protection, Gift Aid, GDPR, PCI compliance.
The successful applicant will also be expected to share in St Pauls Cathedrals commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
In return you'll find we are a welcoming place to work and we each take responsibility for our part in the Cathedrals work, looking after St Pauls for the next generation. Our annual holiday allowance is 25 days plus bank holidays (FTE). Our pension scheme allows for up to 7.5% employer contribution. And as you might expect we have life assurance of four times basic salary and an employee assistance programme.
We are committed to creating and sustaining a diverse and inclusive workforce that represents our context and wider community. We are aware that those of United Kingdom Minority Ethnic / Global Majority Heritage, women, and disabled people are currently under-represented in our workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase our representation.
If you think you would be the perfect person for this role, please click the button to apply via Church of England Pathways. The closing date for applications is 23:59pm, Wednesday 23rd April 2025. Interviews will take place on Friday 9th May 2025.
CRM Manager in City of London employer: Redway HR
Contact Detail:
Redway HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Manager in City of London
✨Tip Number 1
Familiarise yourself with the specific CRM systems used in similar organisations. Research St Paul’s Cathedral and understand their current CRM setup, as this will help you speak knowledgeably about how you can enhance their system during interviews.
✨Tip Number 2
Network with professionals in the CRM field, especially those who have experience in non-profit or religious organisations. Attend relevant events or webinars to gain insights and potentially make connections that could lead to a referral.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully implemented database development plans and managed teams, as this is crucial for the role.
✨Tip Number 4
Stay updated on data protection laws and best practices, particularly GDPR and PCI compliance. Being able to demonstrate your knowledge in these areas will show that you are not only technically skilled but also responsible and compliant.
We think you need these skills to ace CRM Manager in City of London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the CRM Manager position. Understand the key responsibilities and required skills, such as database management and CRM principles, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in database management, project management, and CRM systems. Use specific examples that demonstrate your expertise in data manipulation and compliance with legal aspects like GDPR.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at St Pauls Cathedral. Mention how your skills align with their commitment to safeguarding and promoting welfare, as well as your understanding of their community.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves data integrity and compliance.
How to prepare for a job interview at Redway HR
✨Showcase Your CRM Expertise
Make sure to highlight your extensive knowledge of CRM systems during the interview. Be prepared to discuss specific examples of how you've implemented and optimised CRM databases in previous roles, as this will demonstrate your capability to manage the system at St Pauls Cathedral.
✨Understand Data Compliance
Given the importance of data protection and compliance in this role, brush up on GDPR, Gift Aid, and PCI compliance regulations. Be ready to explain how you have ensured data integrity and compliance in past positions, as this will show your commitment to safeguarding sensitive information.
✨Prepare for Project Management Questions
Since strong project management experience is a key requirement, think of examples where you've successfully managed projects from start to finish. Be ready to discuss your approach to planning, executing, and documenting processes to ensure business continuity.
✨Demonstrate Team Collaboration Skills
The role involves working closely with various teams, so be prepared to talk about your experience in collaborating with different departments. Share examples of how you've coordinated training or shared knowledge to enhance team performance, which will illustrate your ability to work well within a diverse environment.
