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- Tasks: Provide high-level technical support and troubleshoot complex imaging systems for diverse clients.
- Company: Join a pioneering deep-tech company at the forefront of innovative imaging technology.
- Benefits: Enjoy a competitive salary, bonuses, equity options, healthcare, and travel opportunities.
- Why this job: Perfect for problem-solvers who love hands-on tech work and customer interaction.
- Qualifications: Degree in a technical field and 2 years of relevant experience required.
- Other info: Regular travel to Oxford and potential international trips included.
The predicted salary is between 32000 - 42000 £ per year.
A brilliant opportunity for a technically-minded individual to join a pioneering deep-tech company, working with innovative imaging technology. This role offers the chance to get hands-on with complex systems, providing high-level technical support to a wide variety of customers both in the UK and internationally. If you thrive on problem-solving, enjoy working closely with hardware, and are confident in a customer-facing role, this could be the perfect step in your career.
Location: Based in Cambridge with regular travel to Oxford and occasional national/international travel
Salary: £40,000 – £50,000 per annum + 10% bonus + equity options + healthcare, pension, and other benefits
Requirements for Technical Support Engineer:
- A degree in Electrical Engineering, Physics, Computer Science or a related technical field
- At least 2 years of experience in a technical support or engineering role
- Experience developing or supporting advanced imaging or camera systems (infrared experience a plus)
- Strong communication skills with a proven ability to convey complex technical concepts to a range of audiences
- Comfortable producing technical documentation, user guides, and support materials
- Familiarity with networking concepts and IT infrastructure
- Proficiency in relevant programming or scripting tools
- Full, clean UK driving licence
- Familiarity with CRM tools is a bonus
- Happy to travel regularly as part of the role
Responsibilities for Technical Support Engineer:
- Build, test, debug, and document production-level imaging systems
- Deliver effective, timely technical support to clients via email, phone, and in person
- Conduct technical demonstrations and presentations to customers and internal teams
- Develop and maintain user guides, scripts, and demo materials to support product usage
- Collaborate with engineering and product teams to identify and resolve product issues and improve user experience
What this offers:
- The chance to work for a cutting-edge tech company at the forefront of imaging technology
- A varied and challenging role combining hands-on technical work with customer interaction
- A competitive package including bonus, equity options, and strong benefits
- The opportunity to travel and work directly with clients on real-world technical challenges
Applications: If you meet the requirements and are excited by the opportunity to support next-generation imaging solutions, we’d love to hear from you. Please ensure your CV includes full academic and work history details. Apply via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com.
Technical Support Engineer employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
applications@redtech-recruit.com
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest advancements in imaging technology, especially in infrared systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. Since this role involves customer interaction, being able to communicate effectively with non-technical audiences is crucial.
✨Tip Number 3
Network with professionals in the imaging technology sector. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 4
Prepare for hands-on technical demonstrations. Be ready to showcase your problem-solving skills and how you would approach real-world technical challenges that clients may face.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your degree in a relevant technical field and your experience in technical support or engineering roles. Emphasise any work you've done with imaging or camera systems, especially if it includes infrared technology.
Showcase Communication Skills: Since strong communication skills are essential for this role, include examples in your application that demonstrate your ability to convey complex technical concepts clearly to different audiences. This could be through previous job experiences or specific projects.
Highlight Technical Documentation Experience: Mention any experience you have in producing technical documentation, user guides, or support materials. This is crucial for the role, so providing concrete examples will strengthen your application.
Express Willingness to Travel: As the role involves regular travel, make sure to express your willingness and ability to travel as part of your application. Highlight any previous experiences where you successfully managed travel for work purposes.
How to prepare for a job interview at RedTech Recruitment
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with imaging technology and any relevant projects you've worked on. Highlight your understanding of complex systems and how you've successfully supported them in the past.
✨Demonstrate Problem-Solving Skills
Expect to face hypothetical scenarios or technical problems during the interview. Practice articulating your thought process and approach to troubleshooting, as this will showcase your analytical skills and ability to think on your feet.
✨Communicate Clearly
Since the role involves conveying complex concepts to various audiences, practice explaining technical topics in simple terms. This will demonstrate your strong communication skills and ability to engage with customers effectively.
✨Prepare for Customer Interaction Questions
As a Technical Support Engineer, you'll be interacting with clients regularly. Be ready to discuss your previous customer-facing experiences and how you handled challenging situations, ensuring you highlight your interpersonal skills.
