At a Glance
- Tasks: Support customers with cutting-edge machine learning technology and troubleshoot issues.
- Company: Join a disruptive software company in London with a vibrant culture.
- Benefits: Competitive salary, excellent training, career progression, and flexible working options.
- Other info: Dynamic environment with strong focus on inclusivity and diversity.
- Why this job: Gain hands-on experience and work with industry leaders while making a real impact.
- Qualifications: 2.1 degree in STEM, customer support experience preferred, basic scripting knowledge beneficial.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting‑edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long‑term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands‑on experience while supporting customers with technology that is at the forefront of innovation.
As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
Location: Central London – 3 days in office / 2 days remote
Requirements for Technical Software Support Engineer:
- Minimum of a 2.1 bachelor’s degree from an internationally renowned university in a STEM related discipline, along with at least an A‑level (or international equivalent)
- Commercial experience in a technical or customer support‑type position is ideal, but recent graduates who are keen on a career in support are encouraged to apply
- Basic scripting knowledge in Python or Bash beneficial
- Demonstrated care for the customer experience
- Motivated self‑starter with a problem‑solving attitude
- Strong aptitude for picking up new technologies
- Ability to work autonomously and as part of a team
- Excellent communication skills with fluent spoken and written English
- Desire to work in a client‑facing technical role
Responsibilities for Technical Software Support Engineer:
- Complete training on the machine‑learning platform to understand product intricacies
- Act as the main point of contact and liaise with customers and internal teams, predominantly the tech team
- Manage customer issues from initial report through to resolution
- Perform basic troubleshooting and escalation to the tech team when necessary
- Deliver an excellent customer experience throughout the resolution process
What this offers:
- Working for an industry‑leading software company with a track record of successfully hiring and training graduates
- Opportunity to forge a career in Technical Support Engineering within a fast‑growing company
- Competitive remuneration and benefits package
Applications: If you have strong academics and would like to apply, we encourage you to submit an up‑to‑date CV. Please ensure your degree classification/GPA and your A‑level grades (or UCAS equivalent) are included on your CV. Send your CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technical Software Support Engineer - Graduate Considered employer: RedTech Recruitment
Join a dynamic and innovative software company in Central London, where you'll be part of a collaborative work culture that prioritises employee growth and development. With excellent training programmes and the opportunity to work with cutting-edge machine learning technology, this role offers a pathway to a rewarding career in Technical Support Engineering. Enjoy a competitive benefits package while being part of a team that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Software Support Engineer - Graduate Considered
✨Tip Number 1
Network like a pro! Reach out to alumni from your university or connect with professionals in the industry on LinkedIn. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their machine learning tech. Being knowledgeable will show your enthusiasm and help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be dealing with customer issues, try mock scenarios with friends or mentors. This will boost your confidence and help you articulate your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Software Support Engineer - Graduate Considered
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is up-to-date and highlights your academic achievements, especially your degree classification and A-level grades. We want to see what makes you stand out, so don’t hold back on showcasing your skills!
Tailor Your Application:When applying, tailor your CV and cover letter to reflect the job description. Mention your interest in technical support and any relevant experience or skills, like scripting in Python or Bash. This shows us you’re genuinely interested in the role!
Showcase Your Customer Care:Since this role is all about customer experience, make sure to highlight any past experiences where you’ve gone above and beyond for customers. We love seeing that care for the customer experience in your application!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RedTech Recruitment
✨Know Your Tech
Make sure you brush up on the basics of machine learning and any relevant technologies mentioned in the job description. Familiarise yourself with Python or Bash scripting, as this could come up during your interview. Being able to discuss these topics confidently will show your genuine interest in the role.
✨Customer-Centric Mindset
Since you'll be the first point of contact for customer issues, it's crucial to demonstrate your care for the customer experience. Prepare examples from your past experiences where you've successfully resolved customer problems or gone the extra mile to help someone out. This will highlight your problem-solving attitude and communication skills.
✨Practice Problem-Solving
Expect to face some technical scenarios or troubleshooting questions during the interview. Practise how you would approach common technical issues and articulate your thought process clearly. This will showcase your analytical skills and ability to work autonomously or as part of a team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the technologies you'll be working with. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
