At a Glance
- Tasks: Support customers with cutting-edge machine learning technology and troubleshoot issues.
- Company: Join a disruptive software company in London with a vibrant culture.
- Benefits: Competitive salary, excellent training, career progression, and flexible working options.
- Other info: Dynamic environment with strong focus on inclusivity and diversity.
- Why this job: Gain hands-on experience and work with industry leaders while making a real impact.
- Qualifications: 2.1 degree in STEM, customer support experience preferred, basic scripting knowledge beneficial.
The predicted salary is between 28800 - 48000 £ per year.
An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting‑edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long‑term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands‑on experience while supporting customers with technology that is at the forefront of innovation.
As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
Location: Central London – 3 days in office / 2 days remote
Requirements for Technical Software Support Engineer:
- Minimum of a 2.1 bachelor’s degree from an internationally renowned university in a STEM related discipline, along with at least an A‑level (or international equivalent)
- Commercial experience in a technical or customer support‑type position is ideal, but recent graduates who are keen on a career in support are encouraged to apply
- Basic scripting knowledge in Python or Bash beneficial
- Demonstrated care for the customer experience
- Motivated self‑starter with a problem‑solving attitude
- Strong aptitude for picking up new technologies
- Ability to work autonomously and as part of a team
- Excellent communication skills with fluent spoken and written English
- Desire to work in a client‑facing technical role
Responsibilities for Technical Software Support Engineer:
- Complete training on the machine‑learning platform to understand product intricacies
- Act as the main point of contact and liaise with customers and internal teams, predominantly the tech team
- Manage customer issues from initial report through to resolution
- Perform basic troubleshooting and escalation to the tech team when necessary
- Deliver an excellent customer experience throughout the resolution process
What this offers:
- Working for an industry‑leading software company with a track record of successfully hiring and training graduates
- Opportunity to forge a career in Technical Support Engineering within a fast‑growing company
- Competitive remuneration and benefits package
Applications: If you have strong academics and would like to apply, we encourage you to submit an up‑to‑date CV. Please ensure your degree classification/GPA and your A‑level grades (or UCAS equivalent) are included on your CV. Send your CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technical Software Support Engineer - Graduate Considered employer: RedTech Recruitment
Join a dynamic and innovative defence AI firm in Saffron Walden, where you will play a crucial role in shaping the company culture and driving impactful HR practices. With a strong emphasis on collaboration and employee growth, this fast-paced environment offers unique opportunities for professional development and the chance to make a meaningful contribution to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Software Support Engineer - Graduate Considered
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RedTech Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RedTech Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Software Support Engineer - Graduate Considered
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RedTech Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at RedTech Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RedTech Recruitment!
How to prepare for a job interview at RedTech Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
