At a Glance
- Tasks: Provide 3rd line IT support and contribute to exciting infrastructure projects.
- Company: Join a leading software company with a collaborative and innovative culture.
- Benefits: Competitive salary, on-call pay, and opportunities for professional growth.
- Other info: Flexible working with occasional travel and excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic tech environment while mentoring junior engineers.
- Qualifications: Strong experience in IT support, cloud, and security technologies required.
The predicted salary is between 45000 - 52000 £ per year.
A fantastic opportunity for a Senior IT Support Engineer to join a highly technical software company, working within a collaborative internal IT function supporting users across multiple UK and international sites. This is an excellent role for an experienced 3rd line support professional with strong infrastructure, cloud, security and endpoint management experience, who enjoys being a technical escalation point and contributing to wider IT improvements.
Location: Lutterworth, Leicestershire, minimum 2 days per week in the office. Candidates must live within (or relocate to) 30 miles of Lutterworth due to on-site availability and hold a full UK driving licence. Occasional travel to Bracknell and the US will be required.
Salary: £45,000 to £52,000 per annum + benefits, with additional remuneration for on-call rota and weekend maintenance work.
Requirements for Senior IT Support Engineer:
- Strong hands-on experience in a senior IT support, infrastructure support or 3rd line support role
- Experience providing technical escalation support across complex IT environments
- Strong Windows Server administration experience, including Active Directory, Group Policy, DNS, DHCP, Certificate Services, Failover Clustering and Hyper-V
- Good Linux server administration skills, including shell scripting, package management, SSH, services and hardening
- Experience with Microsoft Entra ID, including Conditional Access, SSO, MFA, PIM and hybrid identity
- Strong Microsoft Intune and endpoint management experience across Windows, macOS, iOS and Android
- Experience with Microsoft Defender, including Endpoint, Identity, Office 365 and Cloud Apps
- Knowledge of Microsoft Sentinel, including SIEM, KQL, analytics rules, workbooks, incident response and automation
- Experience with Microsoft Purview, DLP, sensitivity labels, retention policies, eDiscovery or compliance tools
- Strong networking knowledge, including switches, VLANs, routing, wireless networking and troubleshooting
- Experience administering enterprise firewalls, VPNs, NAT, IDS/IPS, web filtering and network security tools
- Microsoft Azure administration experience across IaaS, PaaS, networking, RBAC and cost management
- Experience with backup and disaster recovery tools such as Veeam, Azure Backup or similar
- Strong PowerShell scripting skills, ideally with Microsoft Graph
- Ability to create clear technical documentation, runbooks and knowledge base articles
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Experience mentoring junior engineers would be beneficial
- Relevant certifications such as SC-300, SC-200, MD-102, AZ-104, CCNA, ITIL or firewall vendor certifications would be beneficial
- Degree in Computer Science, Engineering or a closely related discipline would be beneficial
Responsibilities for Senior IT Support Engineer:
- Provide 3rd line support across infrastructure, cloud, endpoint, networking and security services
- Act as an escalation point for 1st and 2nd line engineers
- Maintain, optimise and troubleshoot core systems across Azure, Microsoft 365, networking and end-user devices
- Support and improve ITIL processes across incident, change and problem management
- Contribute to infrastructure projects, upgrades and wider service improvements
- Assist with IT strategy, planning and continuous improvement initiatives
- Work closely with third-party vendors and suppliers
- Support disaster recovery planning, testing and documentation
- Produce high-quality technical documentation, knowledge base content and runbooks
- Mentor and support junior team members
- Deputise for the Head of IT when required
- Participate in the support desk rota, on-call rota and occasional weekend maintenance schedule
What the role offers:
- A senior technical IT support role within a highly professional software environment
- Broad exposure across infrastructure, cloud, identity, security, networking and endpoint technologies
- The chance to contribute to projects, mentoring, IT strategy and continuous improvement
Applications:
If you would like to apply for this unique Senior IT Support Engineer role, then please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com.
Senior IT Support Engineer employer: RedTech Recruitment
Join a dynamic and innovative software company in Lutterworth, Leicestershire, where you will thrive in a collaborative work culture that values technical expertise and continuous improvement. As a Senior IT Support Engineer, you will benefit from competitive remuneration, opportunities for professional growth, and the chance to mentor junior engineers while working on diverse projects across multiple sites. With a commitment to inclusivity and employee development, this role offers a rewarding environment for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common interview questions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a GitHub repository where you can display your projects, scripts, or any relevant work. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your 3rd line support experience and any relevant certifications to catch our eye!
Showcase Your Technical Skills:We love seeing hands-on experience! Be sure to detail your expertise in Windows Server, Azure, and endpoint management. The more specific you are, the better we can see how you fit into our team.
Keep It Clear and Concise:When writing your application, clarity is key. Use straightforward language and avoid jargon where possible. We want to understand your experience without getting lost in technical terms!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at RedTech Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in areas like Windows Server administration, Linux server management, and Microsoft Entra ID. Be ready to discuss specific scenarios where you've used these technologies to solve problems or improve systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous roles. Highlight your experience as a technical escalation point and how you've contributed to IT improvements. This will demonstrate your ability to handle the challenges of a Senior IT Support Engineer.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use clear, concise language and be prepared to answer questions in a way that everyone can understand. This skill is crucial for mentoring junior engineers too!
✨Research the Company Culture
Familiarise yourself with the company's values and work environment. Understanding their approach to collaboration and continuous improvement will help you align your answers with what they’re looking for, making you a more attractive candidate.
