At a Glance
- Tasks: Provide 3rd line IT support and contribute to infrastructure projects.
- Company: Join a leading software company with a collaborative IT team.
- Benefits: Competitive salary, on-call pay, and opportunities for professional growth.
- Other info: Flexible work location with occasional travel and excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic tech environment while mentoring others.
- Qualifications: Strong experience in IT support, cloud, and security management required.
The predicted salary is between 45000 - 52000 £ per year.
A fantastic opportunity to join a highly technical software company, working within a collaborative internal IT function supporting users across multiple UK and international sites. This is an excellent role for an experienced 3rd line support professional with strong infrastructure, cloud, security and endpoint management experience, who enjoys being a technical escalation point and contributing to wider IT improvements.
Location: Lutterworth, Leicestershire, minimum 2 days per week in the office. Candidates must live within (or relocate to) 30 miles of Lutterworth due to on-site availability and hold a full UK driving licence. Occasional travel to Bracknell and the US will be required.
Salary: £45,000 to £52,000 per annum + benefits, with additional remuneration for on-call rota and weekend maintenance work.
Requirements:
- Strong hands-on experience in a senior IT support, infrastructure support or 3rd line support role
- Experience providing technical escalation support across complex IT environments
- Strong Windows Server administration experience, including Active Directory, Group Policy, DNS, DHCP, Certificate Services, Failover Clustering and Hyper-V
- Good Linux server administration skills, including shell scripting, package management, SSH, services and hardening
- Experience with Microsoft Entra ID, including Conditional Access, SSO, MFA, PIM and hybrid identity
- Strong Microsoft Intune and endpoint management experience across Windows, macOS, iOS and Android
- Experience with Microsoft Defender, including Endpoint, Identity, Office 365 and Cloud Apps
- Knowledge of Microsoft Sentinel, including SIEM, KQL, analytics rules, workbooks, incident response and automation
- Experience with Microsoft Purview, DLP, sensitivity labels, retention policies, eDiscovery or compliance tools
- Strong networking knowledge, including switches, VLANs, routing, wireless networking and troubleshooting
- Experience administering enterprise firewalls, VPNs, NAT, IDS/IPS, web filtering and network security tools
- Microsoft Azure administration experience across IaaS, PaaS, networking, RBAC and cost management
- Experience with backup and disaster recovery tools such as Veeam, Azure Backup or similar
- Strong PowerShell scripting skills, ideally with Microsoft Graph
- Ability to create clear technical documentation, runbooks and knowledge base articles
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Experience mentoring junior engineers would be beneficial
- Relevant certifications such as SC-300, SC-200, MD-102, AZ-104, CCNA, ITIL or firewall vendor certifications would be beneficial
- Degree in Computer Science, Engineering or a closely related discipline would be beneficial
Responsibilities:
- Provide 3rd line support across infrastructure, cloud, endpoint, networking and security services
- Act as an escalation point for 1st and 2nd line engineers
- Maintain, optimise and troubleshoot core systems across Azure, Microsoft 365, networking and end-user devices
- Support and improve ITIL processes across incident, change and problem management
- Contribute to infrastructure projects, upgrades and wider service improvements
- Assist with IT strategy, planning and continuous improvement initiatives
- Work closely with third-party vendors and suppliers
- Support disaster recovery planning, testing and documentation
- Produce high-quality technical documentation, knowledge base content and runbooks
- Mentor and support junior team members
- Deputise for the Head of IT when required
- Participate in the support desk rota, on-call rota and occasional weekend maintenance schedule
What the role offers:
- A senior technical IT support role within a highly professional software environment
- Broad exposure across infrastructure, cloud, identity, security, networking and endpoint technologies
- The chance to contribute to projects, mentoring, IT strategy and continuous improvement
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Senior IT Support Engineer in Lutterworth employer: RedTech Recruitment
Join a dynamic and innovative software company in Lutterworth, Leicestershire, where you will thrive in a collaborative work culture that values technical expertise and continuous improvement. With competitive salaries, comprehensive benefits, and opportunities for professional growth, including mentoring junior engineers and contributing to IT strategy, this role offers a rewarding environment for experienced IT support professionals. Enjoy the unique advantage of working within a highly technical team while having the flexibility of hybrid working arrangements and occasional international travel.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer in Lutterworth
✨Join the IT Consultancy Buzz
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Create a personal project or case study relevant to the challenges RedTech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace Senior IT Support Engineer in Lutterworth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RedTech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RedTech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RedTech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
