At a Glance
- Tasks: Provide top-notch IT support and tackle technical issues head-on.
- Company: Join a rapidly growing AI software company in Central London.
- Benefits: Gain exposure to systems administration, security, and automation projects.
- Other info: Inclusive workplace with opportunities for career growth.
- Why this job: Be part of an innovative team and enhance your tech skills.
- Qualifications: 1 year of IT support experience and a relevant degree required.
The predicted salary is between 29700 - 36300 £ per year.
A fantastic opportunity to join a rapidly growing, cutting-edge AI software company. This is an excellent opportunity for someone with commercial IT support experience who enjoys taking ownership of technical issues and providing high-quality support across a fast-paced technology business. You will work across a broad range of internal IT systems and technologies, supporting end users while also gaining exposure to systems administration, infrastructure, security and automation projects.
Location: Central London, fully on-site, 5 days per week
Requirements:
- At least 1 year of commercial experience working within IT Support, Desktop Support, Service Desk or a similar technical support role
- Degree educated with a 2.1 or 1st class degree in Computer Science, IT, Engineering or a related technical subject
- Strong experience supporting Apple macOS devices within a commercial environment
- Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services
- Experience working with device management / MDM tools, ideally Jamf
- Experience with identity, user account and access management
- Experience with Microsoft Entra ID / Azure AD
- Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and VPNs
- Strong troubleshooting skills across hardware, software, operating systems and connectivity
- Experience independently managing support tickets and technical issues through to resolution
- Excellent communication skills with the ability to confidently support users across all levels of a business
- An understanding of IT and endpoint security best practices
- Experience with Linux and/or scripting using Bash, PowerShell or Python would be beneficial
Responsibilities:
- Provide day-to-day technical support to employees, taking ownership of issues from initial diagnosis through to resolution
- Set up, configure and maintain laptops and other end-user devices
- Manage user accounts, permissions and access across internal systems and applications
- Manage the IT elements of employee onboarding and offboarding
- Diagnose and resolve hardware, operating system, application and connectivity issues
- Support meeting rooms, video conferencing, AV equipment and other office technology
- Manage IT hardware and inventory, including laptops and peripherals
- Assist with endpoint management, software deployment, patching and security
- Maintain clear internal IT documentation and processes
- Support wider systems administration and infrastructure activities
- Identify opportunities to automate and improve repetitive IT administration tasks
- Work closely with the wider technical team on IT, infrastructure and security projects
What the role offers:
- The opportunity to join a rapidly scaling AI software company working with highly advanced technology
- A varied IT role offering exposure beyond traditional support into systems administration, infrastructure, security and automation
- Excellent opportunities to broaden your technical skillset and take on increasing responsibility as the company continues to grow
We’re committed to creating an inclusive and accessible recruitment process. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IT Support Engineer employer: RedTech Recruitment
Join a dynamic and innovative defence AI firm in Saffron Walden, where you will play a crucial role in shaping the company culture and driving impactful HR practices. With a strong emphasis on collaboration and employee growth, this fast-paced environment offers unique opportunities for professional development and the chance to make a meaningful contribution to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RedTech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RedTech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RedTech Recruitment!
✨Direct Apply to RedTech Recruitment
Let's not forget to apply directly through the RedTech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RedTech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RedTech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RedTech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
