Implementation Engineer - Graduate Considered

An exciting opportunity for a talented graduate or experienced implementation or support engineering professional to join a market-leading, disruptive software company in London as an Implementation Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with the implementation of technology that is at the forefront of innovation. This role would ideally suit anyone with strong client-facing skills and strong technical acumen.

Location: Central London – 3 days in office / 2 days remote

Salary: Negotiable per annum + comprehensive benefits

Qualifications

• A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline and at least ABB at A-Level or equivalent UCAS points
• Basic scripting knowledge in Python or Bash beneficial
• You really care about the customer experience and have experience to prove this (can be from summer job, internship etc).
• A motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up technologies
• Ability to work with autonomy and as part of a team
• Great communication skills with fluent spoken and written English
• You are keen to work in a client-facing technical role (opposed to taking the R&D route)
• Must be available to start before end of March 2025, so may not be suitable for those who haven’t yet graduated

Responsibilities

• You will initially be fully trained on the machine learning platform to understand the intricacies of the product
• You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
• Manage customer implementations and support issues
• Basic troubleshooting, and escalation of issues to the tech team
• Give an excellent customer experience throughout the process

Benefits

• Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
• An exciting opportunity to forge a career in Implementation & Technical Support Engineering for a fantastic fast-growing company
• A good remuneration and benefits package

Applications

Please send an up-to-date CV via the relevant link. Please ensure when applying that your degree classification/GPA and your A Level grades (or equivalent) are on your CV. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing applications@redtech-recruit.com. RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.