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- Tasks: Support customers by resolving queries and ensuring a positive experience.
- Company: Join a fast-growing tech company with innovative software solutions.
- Benefits: Competitive salary, collaborative team, and opportunities for skill development.
- Other info: Dynamic environment with excellent career growth potential.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Degree from a leading university and experience in customer-facing roles.
The predicted salary is between 30000 - 40000 £ per year.
A fantastic opportunity for a Graduate Customer Support Engineer to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism.
Location: London – 3 days per week in office
Salary: Competitive + benefits
Requirements for Graduate Customer Support Engineer:
- Degree educated from a leading University in any subject
- At least ABB at A Level or equivalent
- Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers
- Naturally warm, friendly and engaging personality with a genuine passion for helping people
- Excellent communication skills, both written and verbal
- Strong organisational skills with close attention to detail
- Ability to manage multiple queries and prioritise effectively in a fast-paced environment
- A customer-first mindset with a focus on delivering a positive experience
- Strong problem-solving skills with the ability to follow structured processes and guidance
- Technical curiosity and the ability to pick up new systems and tools quickly
- Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers
Responsibilities for Graduate Customer Support Engineer:
- Act as the first point of contact for customer queries via phone and support platforms
- Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy
- Use internal guidance tools and documentation to help diagnose and resolve straightforward issues
- Clearly guide customers through solutions, ensuring they understand next steps
- Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team
- Provide clear, timely updates to customers throughout the lifecycle of their request
- Maintain accurate records of queries, communications and outcomes
- Follow structured processes and contribute to the continuous improvement of support procedures
- Work closely with second-line teams to ensure smooth handover of more complex issues
What the role offers:
- Opportunity to join a high-growth technology company working on advanced software products
- A highly collaborative and supportive team environment
- Clear opportunity to develop strong customer, communication and operational skills
- Exposure to a wide range of technologies and business processes
Applications:
If you would like to apply for this unique Graduate Customer Support role, please send your CV via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com.
Graduate Customer Support Engineer employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a fantastic customer experience, make sure you can articulate your thoughts clearly and empathetically. Role-play with friends or family to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our awesome team!
We think you need these skills to ace Graduate Customer Support Engineer
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your CV and cover letter reflect your warm and friendly personality. Use a conversational tone and don’t be afraid to let your passion for helping people shine through.
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Highlight any customer-facing experience you have, and relate it back to how it makes you a great fit for the Graduate Customer Support Engineer position.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured information that’s easy to read. Make sure to highlight your communication skills right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at RedTech Recruitment
✨Know the Company
Before your interview, take some time to research the company and its products. Understand their software solutions and how they impact their customers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is all about delivering an outstanding customer experience, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your warm personality and problem-solving skills to demonstrate that you can remain calm and professional under pressure.
✨Practice Clear Communication
As a Graduate Customer Support Engineer, excellent communication is key. Practice explaining complex ideas in simple terms. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as clear and engaging.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, support processes, or opportunities for growth within the company. This shows you're proactive and genuinely interested in how you can contribute to their success.