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- Tasks: Be the friendly face of our tech company, helping customers with their queries and ensuring a great experience.
- Company: Join a rapidly growing tech company at the forefront of software solutions.
- Benefits: Competitive salary, benefits, and a supportive team environment.
- Other info: Opportunity for growth and exposure to advanced technologies.
- Why this job: Kickstart your career in tech while making a real difference for customers.
- Qualifications: Degree educated with customer-facing experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A fantastic opportunity for a Graduate Customer Support Associate to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism.
Location: London – 3 days per week in office
Salary: Competitive + benefits
Requirements for Graduate Customer Support Associate:
- Degree educated from a leading University in any subject
- At least ABB at A Level or equivalent
- Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers
- Naturally warm, friendly and engaging personality with a genuine passion for helping people
- Excellent communication skills, both written and verbal
- Strong organisational skills with close attention to detail
- Ability to manage multiple queries and prioritise effectively in a fast-paced environment
- A customer-first mindset with a focus on delivering a positive experience
- Strong problem-solving skills with the ability to follow structured processes and guidance
- Technical curiosity and the ability to pick up new systems and tools quickly
- Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers
Responsibilities for Graduate Customer Support Associate:
- Act as the first point of contact for customer queries via phone and support platforms
- Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy
- Use internal guidance tools and documentation to help diagnose and resolve straightforward issues
- Clearly guide customers through solutions, ensuring they understand next steps
- Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team
- Provide clear, timely updates to customers throughout the lifecycle of their request
- Maintain accurate records of queries, communications and outcomes
- Follow structured processes and contribute to the continuous improvement of support procedures
- Work closely with second-line teams to ensure smooth handover of more complex issues
What the role offers:
- Opportunity to join a high-growth technology company working on advanced software products
- A highly collaborative and supportive team environment
- Clear opportunity to develop strong customer, communication and operational skills
- Exposure to a wide range of technologies and business processes
Applications:
If you would like to apply for this unique Graduate Customer Support Associate role, please send your CV via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com.
Graduate Customer Support Associate employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Associate
✨Tip Number 1
Get to know the company! Research their products and values so you can show genuine interest during your interview. This will help us see that you're not just looking for any job, but that you really want to be part of our team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a fantastic customer experience, we recommend role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. We love hearing about how you’ve handled challenges with empathy and professionalism.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Graduate Customer Support Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to express your passion for helping others and your enthusiasm for the role!
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with the job description. Focus on your customer-facing roles and any skills that demonstrate your ability to handle queries with empathy and professionalism.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and structure your thoughts logically. This will show us that you can communicate effectively, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at RedTech Recruitment
✨Know the Company
Before your interview, take some time to research the company and its products. Understanding their software solutions and how they impact global businesses will help you answer questions more effectively and show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role is all about delivering an outstanding customer experience, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your warm personality and problem-solving skills to demonstrate that you're a perfect fit.
✨Practice Clear Communication
As a Graduate Customer Support Associate, excellent communication is key. Practice explaining complex ideas in simple terms, as you might need to guide customers through solutions. This will also help you feel more confident during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle challenging situations. Think of times when you had to remain calm and professional with frustrated customers, and be ready to discuss how you managed those interactions.