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For Companies At a Glance
- Tasks: Support customers with cutting-edge machine learning technology and troubleshoot issues.
- Company: Join a disruptive software company in London known for innovation and growth.
- Benefits: Enjoy a competitive salary, healthcare, pension, and flexible remote work options.
- Why this job: Gain hands-on experience and career progression while working with industry experts.
- Qualifications: 2.1 degree in STEM, A-Level ABB, basic Python or Bash knowledge preferred.
- Other info: Inclusive recruitment process; apply with your CV highlighting academic achievements.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Customer Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation.
As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
Location: Central London– 3 days in office / 2 days remote
Salary: £30,000 – £35,000 + healthcare, pension etc.
Requirements for Customer Support Engineer:
- A minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline
- At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV).
- Basic scripting knowledge in Python or Bash beneficial
- You really care about the customer experience and have experience to prove this (can be from summer job, internship etc).
- A motivated self-starter with a problem-solving attitude
- Strong aptitude for picking up technologies
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- You are keen to work in a client-facing technical role (opposed to taking the R&D route)
Responsibilities for Customer Support Engineer:
- You will initially be fully trained on the machine learning platform to understand the intricacies of the product
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team)
- Manage customer issues from initial report through to resolution
- Basic troubleshooting, and escalation of issues to the tech team
- Give an excellent customer experience throughout the resolution process
What this offers:
- Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates
- An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company
- A good remuneration and benefits package
Applications:
If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing.
Customer Support Engineer - Graduate considered employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - Graduate considered
✨Tip Number 1
Familiarise yourself with the company's machine learning technology. Understanding the basics of how their products work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for customers, demonstrating your ability to handle issues with empathy and efficiency is crucial.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Support Engineer role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for technical questions related to basic scripting in Python or Bash. Even if you're a graduate, showing that you have a foundational understanding of these languages can set you apart from other candidates.
We think you need these skills to ace Customer Support Engineer - Graduate considered
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your academic achievements, especially your degree classification and A-Level grades. Include any relevant experience that demonstrates your customer service skills and technical knowledge, particularly in Python or Bash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and technology. Mention specific experiences where you've excelled in problem-solving and customer interaction, and express your enthusiasm for working in a client-facing technical role.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to work both independently and as part of a team. Mention any experience you have with troubleshooting and managing customer issues, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at RedTech Recruitment
✨Showcase Your Customer-Centric Mindset
Make sure to highlight your passion for customer service during the interview. Share specific examples from your past experiences, whether from internships or summer jobs, where you went above and beyond to ensure a great customer experience.
✨Demonstrate Technical Aptitude
Since this role involves working with machine learning technology, be prepared to discuss your basic scripting knowledge in Python or Bash. Even if you're a graduate, showing enthusiasm for learning and adapting to new technologies can set you apart.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly, as this will demonstrate your ability to triage issues effectively and work collaboratively with technical teams.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. During the interview, focus on speaking clearly and confidently, especially when explaining complex concepts. This will show that you can effectively liaise with customers and internal teams alike.
