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- Tasks: Provide top-notch support to customers, guiding them through issues with empathy and professionalism.
- Company: Join a fast-growing tech company revolutionising software solutions for global businesses.
- Benefits: Competitive salary, benefits, and a supportive team environment.
- Other info: Great opportunity for career growth and exposure to advanced technologies.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic setting.
- Qualifications: Degree educated, customer-facing experience, and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity for a Graduate Customer Support Engineer to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism.
Location: London – 3 days per week in office
Salary: Competitive + benefits
Requirements for Graduate Customer Support Engineer:
- Degree educated from a leading University in any subject
- At least ABB at A Level or equivalent
- Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers
- Naturally warm, friendly and engaging personality with a genuine passion for helping people
- Excellent communication skills, both written and verbal
- Strong organisational skills with close attention to detail
- Ability to manage multiple queries and prioritise effectively in a fast-paced environment
- A customer-first mindset with a focus on delivering a positive experience
- Strong problem-solving skills with the ability to follow structured processes and guidance
- Technical curiosity and the ability to pick up new systems and tools quickly
- Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers
Responsibilities for Graduate Customer Support Engineer:
- Act as the first point of contact for customer queries via phone and support platforms
- Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy
- Use internal guidance tools and documentation to help diagnose and resolve straightforward issues
- Clearly guide customers through solutions, ensuring they understand next steps
- Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team
- Provide clear, timely updates to customers throughout the lifecycle of their request
- Maintain accurate records of queries, communications and outcomes
- Follow structured processes and contribute to the continuous improvement of support procedures
- Work closely with second-line teams to ensure smooth handover of more complex issues
What the role offers:
- Opportunity to join a high-growth technology company working on advanced software products
- A highly collaborative and supportive team environment
- Clear opportunity to develop strong customer, communication and operational skills
- Exposure to a wide range of technologies and business processes
Applications: If you would like to apply for this unique Graduate Customer Support role, please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com.
Customer Support Engineer employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a fantastic customer experience, make sure you can articulate your thoughts clearly and empathetically. Role-play with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of our awesome team.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your warm and friendly personality. Use a conversational tone in your cover letter to show us how you connect with people.
Tailor Your CV: Don’t just send out the same CV for every job. Highlight your customer-facing experience and any relevant skills that match the role. We love seeing how your background fits with what we do!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Remember, clarity is key!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right team!
How to prepare for a job interview at RedTech Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their software solutions and how they impact their customers. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role is all about delivering an outstanding customer experience, prepare examples from your past experiences where you’ve successfully handled customer queries. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Practice Clear Communication
As a Customer Support Engineer, communication is key. Practice explaining complex ideas in simple terms. You might even want to do a mock interview with a friend to refine your verbal skills and ensure you come across as warm and engaging.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach problem-solving. Think of specific instances where you’ve diagnosed issues and guided others through solutions. This will show that you have the technical curiosity and structured thinking needed for the role.