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- Tasks: Support customers with cutting-edge machine learning technology and troubleshoot issues.
- Company: Join a disruptive software company in London with a collaborative culture.
- Benefits: Negotiable salary, healthcare, pension, and excellent training opportunities.
- Why this job: Kickstart your career in tech support while working with industry leaders.
- Qualifications: 2.1 degree in STEM and strong communication skills required.
- Other info: Dynamic environment with great career progression and remote work flexibility.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Product Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects.
Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution.
Location: Central London 3 days in office / 2 days remote
Salary: Negotiable + healthcare, pension, etc.
Requirements for Technical Support Engineer:
- This company values top academics so are looking for a minimum of a 2.1 bachelors from an internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent).
- Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged to apply.
- Basic scripting knowledge in Python or Bash beneficial.
- You really care about the customer experience and have experience to prove this.
- A motivated self-starter with a problem-solving attitude.
- Strong aptitude for picking up technologies.
- Ability to work with autonomy and as part of a team.
- Great communication skills with fluent spoken and written English.
- You are keen to work in a client-facing technical role (opposed to taking the R&D route).
Responsibilities for Technical Support Engineer:
- You will initially be fully trained on the machine learning platform to understand the intricacies of the product.
- You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team).
- Manage customer issues from initial report through to resolution.
- Basic troubleshooting, and escalation of issues to the tech team.
- Give an excellent customer experience throughout the resolution process.
What this offers:
- Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates.
- An exciting opportunity to forge a career in Technical Support Engineering for a fantastic fast-growing company.
- A good remuneration and benefits package.
Applications:
If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying that your degree classification/GPA and your A Level grades (or UCAS equivalent) are on your CV. Please send an up-to-date CV via the relevant link.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing.
Technical Support Engineer Graduates Considered employer: RedTech Recruitment Ltd
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Graduates Considered
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Engineer role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to demonstrate your technical knowledge. We suggest practising common scenarios you might face as a support engineer.
✨Tip Number 3
Show off your passion for customer experience! During interviews, share examples of how you've gone above and beyond for customers in the past. We want to see that you genuinely care about helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Engineer Graduates Considered
Some tips for your application 🫡
Show Off Your Academic Achievements: Make sure to highlight your degree classification and A Level grades right at the top of your CV. We want to see that 2.1 or higher from a renowned university, so don’t be shy about showcasing your academic success!
Tailor Your CV for the Role: When applying, tweak your CV to reflect the skills and experiences that align with the Technical Support Engineer role. Mention any relevant technical or customer support experience, and if you’ve dabbled in Python or Bash, let us know!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer support and technology. Tell us why you’re excited about this opportunity and how you can contribute to our team at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at RedTech Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of machine learning and the specific technologies mentioned in the job description. Familiarise yourself with basic scripting in Python or Bash, as this could come up during technical discussions.
✨Customer-Centric Mindset
Prepare examples that showcase your commitment to customer experience. Think about times when you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your alignment with the company's values.
✨Practice Problem-Solving
Since you'll be triaging problems, practice articulating your thought process when solving technical issues. You might be asked to walk through how you'd handle a hypothetical customer problem, so be ready to think on your feet!
✨Show Your Team Spirit
Highlight your ability to work both autonomously and as part of a team. Prepare anecdotes that illustrate your collaboration skills, especially in a technical environment, as this role requires close interaction with tech teams.