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- Tasks: Support customers with cutting-edge machine learning technology and troubleshoot issues.
- Company: Join a disruptive software company in London known for innovation and growth.
- Benefits: Enjoy a competitive salary, healthcare, pension, and flexible remote work options.
- Why this job: Gain hands-on experience in a dynamic environment while working with industry experts.
- Qualifications: Top academics in STEM, customer-facing experience, and basic scripting knowledge preferred.
- Other info: Applications welcome from graduates; diversity is valued at RedTech Recruitment.
The predicted salary is between 24000 - 42000 £ per year.
Technical Support Engineer – Graduate Considered An exciting opportunity for a talented graduate or experienced support professional to join a market-leading, disruptive software company in London as a Technical Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You\’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you\’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution. If you\’re eager to grow your career in a dynamic, fast-paced environment, we would love to hear from you. Location: Central London– 3 days in office / 2 days remote Salary: £28,000 – £35,000 + healthcare, pension etc. Requirements for Technical Support Engineer – Graduate Considered * Top academics including a minimum 2.1 bachelors from a leading University in a STEM-related discipline * At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades are included on your CV). * Basic scripting knowledge in Python or Bash beneficial * Excellent customer-facing skills – you should have commercial experience in a role involving lots of communication (can be from internship / summer job) * A motivated self-starter with a problem-solving attitude * Strong aptitude for picking up technologies * Ability to work with autonomy and as part of a team * Great communication skills with fluent spoken and written English * You are keen to work in a client-facing technical role (opposed to taking the R&D route) Responsibilities for Technical Support Engineer * You will initially be fully trained on the software platform to understand the intricacies of the product * You will then act as the main point of contact and liaise with customers and internal teams (predominantly the tech team) * Manage customer issues from initial report through to resolution * Basic troubleshooting, and escalation of issues to the tech team * Give an excellent customer experience throughout the resolution process What this offers * Working for an industry-leading software company who has a fantastic track record of successfully hiring and training graduates * An exciting opportunity to support a cutting-edge machine learning platform * A good remuneration and benefits package Applications If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA and your A Level grades (or UCAS equivalent)are on your CV. Please send an up-to-date CV via the relevant link. Keywords: Support Engineer / Technical Support Specialist / IT Support Engineer / Customer Support Engineer / Application Support Engineer / Software Support Engineer / Client Support Engineer / Systems Support Engineer / Service Desk Engineer / Helpdesk Engineer / Technical Solutions Engineer / IT Solutions Engineer / Product Support Engineer / Platform Support Engineer / Technology Support Engineer Python / Bash / 1st line / first line / junior / trainee / graduate ******************************************************************************** RedTech Recruitment Ltd focuses on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities. We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Graduate Considered
✨Tip Number 1
Familiarise yourself with the latest trends in machine learning and technical support. This will not only help you understand the company's products better but also show your genuine interest during any interviews or discussions.
✨Tip Number 2
Practice your problem-solving skills by working on real-world scenarios or case studies related to technical support. This will prepare you for the types of issues you might encounter in the role and demonstrate your proactive approach.
✨Tip Number 3
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 4
Brush up on your communication skills, especially in a customer-facing context. Role-play common support scenarios with friends or family to enhance your ability to convey technical information clearly and effectively.
We think you need these skills to ace Technical Support Engineer - Graduate Considered
Some tips for your application 🫡
Highlight Your Academic Achievements: Make sure to clearly state your degree classification and A-Level grades on your CV. This is crucial as the company is looking for top academics, so don't forget to showcase your achievements.
Demonstrate Relevant Experience: Include any commercial experience that showcases your customer-facing skills. This could be from internships or summer jobs where you had to communicate effectively with clients or customers.
Showcase Technical Skills: If you have basic scripting knowledge in Python or Bash, make sure to mention it in your application. Highlight any relevant projects or experiences that demonstrate your technical aptitude.
Craft a Strong Cover Letter: Write a tailored cover letter that expresses your enthusiasm for the role and the company. Explain why you're a motivated self-starter with a problem-solving attitude, and how you can contribute to their team.
How to prepare for a job interview at RedTech Recruitment Ltd
✨Showcase Your Academic Achievements
Make sure to highlight your academic qualifications, especially your 2.1 degree and A-Level grades. This is crucial as the company values top academics, so be prepared to discuss how your studies have equipped you for this role.
✨Demonstrate Customer-Facing Skills
Since this role involves a lot of communication with customers, share examples from your past experiences where you've successfully handled customer interactions. This could be from internships or part-time jobs, so think of specific situations that showcase your excellent communication skills.
✨Prepare for Technical Questions
Brush up on your basic scripting knowledge in Python or Bash, as this could come up during the interview. Be ready to discuss any relevant projects or experiences where you've applied these skills, even if they were part of your studies.
✨Exhibit Problem-Solving Attitude
The company is looking for motivated self-starters with a problem-solving mindset. Prepare to discuss challenges you've faced in previous roles or academic projects and how you approached solving them. This will demonstrate your ability to think critically and work autonomously.
