Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, ensuring they maximise their use of our innovative software.
- Company: Join a leading disruptive software technology firm in vibrant London.
- Benefits: Negotiable salary, healthcare, pension, and excellent training opportunities.
- Why this job: Be the voice of the customer and drive impactful relationships.
- Qualifications: 2+ years in customer success and fluent in English plus another language.
- Other info: Great career progression with potential leadership roles in an inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology.
Location: Central London – Hybrid – 3 days on-site
Salary: Negotiable per annum + healthcare, pension, etc.
Requirements for Customer Success Manager:- At least 2 years experience working as a Customer Success Manager, Account Manager or similar role
- A minimum of a 2.1 bachelors from an internationally renowned University in Law, History, Geography, Physics or similar
- At least AAB at A-Level or international equivalent (please ensure grades are included on your CV).
- Excellent customer-facing skills – you should have previously held a role where you have dealt with customers
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
- You MUST be business fluent in either: French, Spanish or German
- You will be the main point of contact, providing an excellent customer experience.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications: If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing.
Customer Success Manager - Bilingual in London employer: RedTech Recruitment Ltd
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Bilingual in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your bilingual skills during interviews! If you're fluent in French, Spanish, or German, make sure to highlight this as it’s a key requirement for the role. It could set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from motivated candidates like you!
We think you need these skills to ace Customer Success Manager - Bilingual in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your customer-facing experience and any relevant achievements to show us why you're the perfect fit!
Showcase Your Language Skills: Since we're looking for someone bilingual, be sure to emphasise your language proficiency in either French, Spanish, or German. This will help us see how you can connect with our diverse customer base.
Craft a Compelling Cover Letter: Use your cover letter to tell us your story! Explain why you're passionate about customer success and how your background aligns with our mission. A personal touch goes a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at RedTech Recruitment Ltd
✨Know Your Product Inside Out
Before the interview, make sure you understand the software product you'll be supporting. Familiarise yourself with its features, benefits, and common customer queries. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare to discuss how you've effectively communicated with clients in the past. Use specific examples that highlight your ability to explain complex concepts clearly, especially in both English and your second language.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of real-life examples where you've successfully resolved problems or improved customer satisfaction. This will showcase your problem-solving attitude and ability to work autonomously.
✨Demonstrate Your Team Spirit
While autonomy is important, being a team player is equally crucial. Be ready to share experiences where you've collaborated with sales or technical teams to enhance customer experience. Highlighting your ability to work well with others will show that you're a great fit for their culture.
