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- Tasks: Be the friendly face of our tech company, helping customers with their queries and ensuring a great experience.
- Company: Join a rapidly growing tech company known for its innovative software solutions.
- Benefits: Enjoy a competitive salary, benefits, and a supportive team environment.
- Other info: Work in a collaborative team and gain exposure to advanced technologies.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic setting.
- Qualifications: Degree from a leading university and experience in customer-facing roles.
The predicted salary is between 25000 - 32000 £ per year.
A fantastic opportunity for a Graduate Customer Support Associate to join a rapidly growing, cutting-edge technology company. This organisation is developing highly advanced software solutions used by leading global businesses, and they are looking for a warm, personable and highly organised graduate to join their support team. This role is focused on delivering an outstanding customer experience, acting as the first point of contact for users, guiding them through issues, and ensuring every interaction is handled with clarity, empathy and professionalism.
Location: London 3 days per week in office
Salary: Competitive + benefits
Requirements:
- Degree educated from a leading University in any subject
- At least ABB at A Level or equivalent
- Experience working in a customer-facing environment, such as retail, hospitality or similar, where you have handled and calmed customers
- Naturally warm, friendly and engaging personality with a genuine passion for helping people
- Excellent communication skills, both written and verbal
- Strong organisational skills with close attention to detail
- Ability to manage multiple queries and prioritise effectively in a fast-paced environment
- A customer-first mindset with a focus on delivering a positive experience
- Strong problem-solving skills with the ability to follow structured processes and guidance
- Technical curiosity and the ability to pick up new systems and tools quickly
- Ability to remain calm, professional and empathetic when dealing with challenging or frustrated customers
Responsibilities:
- Act as the first point of contact for customer queries via phone and support platforms
- Deliver a positive first impression, handling all interactions with warmth, professionalism and empathy
- Use internal guidance tools and documentation to help diagnose and resolve straightforward issues
- Clearly guide customers through solutions, ensuring they understand next steps
- Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team
- Provide clear, timely updates to customers throughout the lifecycle of their request
- Maintain accurate records of queries, communications and outcomes
- Follow structured processes and contribute to the continuous improvement of support procedures
- Work closely with second-line teams to ensure smooth handover of more complex issues
What the role offers:
- Opportunity to join a high-growth technology company working on advanced software products
- A highly collaborative and supportive team environment
- Clear opportunity to develop strong customer, communication and operational skills
- Exposure to a wide range of technologies and business processes
If you would like to apply for this unique Graduate Customer Support Associate role, please send your CV via the relevant links!
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing.
Graduate Customer Support Associate employer: RedTech Recruitment Ltd
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Associate
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will not only help you in interviews but also show your genuine interest in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a fantastic customer experience, try role-playing common customer scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Graduate Customer Support Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Graduate Customer Support Associate role. Highlight any customer-facing roles you've had, and don’t forget to showcase your communication skills and problem-solving abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping people and your enthusiasm for technology. Share a brief story about a time you provided excellent customer service – it’ll make you stand out!
Showcase Your Organisational Skills: In your application, emphasise your organisational skills and attention to detail. Mention any experience you have managing multiple tasks or queries, as this is key for the fast-paced environment we thrive in at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about us and the role!
How to prepare for a job interview at RedTech Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their software solutions and how they impact their customers. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm and professional, especially in challenging situations, as this is crucial for a Graduate Customer Support Associate.
✨Practice Clear Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex ideas simply.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies or tools you use to stay organised, as this will reassure the interviewer that you can handle the fast-paced environment of customer support.