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- Tasks: Support legal teams by enhancing software use and improving efficiency.
- Company: Join a leading Legal-tech firm in London, transforming the legal landscape with AI.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, healthcare, and pension.
- Why this job: Perfect for legal pros wanting to pivot into tech while leveraging their expertise.
- Qualifications: 2+ years as a Lawyer/Paralegal, strong academics, and tech-savvy.
- Other info: Inclusive recruitment process; apply even if you need adjustments.
The predicted salary is between 36000 - 60000 £ per year.
A brilliant opportunity for a legal professional to join a market-leading disruptive Legal-tech software company in London, UK. This offers a unique opportunity to use your legal expertise to transition into the future of tech and AI, and is ideally suited to someone who wants a change of career track while still utilising their knowledge and training within an entirely different setting. You will be joining the team that supports the customer base, providing valuable insight into the needs of busy legal teams, while guiding clients on how to get the most out of the software to enhance their processes and improve efficiency. We are particularly keen to hear from those with Corporate Law experience.
Location: Central London – Hybrid – 3 days on site
Salary: Negotiable + bonus + healthcare, pension etc.
Requirements for Customer Success Manager - Lawyer / Paralegal:
- A minimum of 2 years working as either a Lawyer or Paralegal (even better if this is in corporate law)
- This company values top academics so is looking for a 2.1 or 1st-class degree from a top university and at least AAB at A Level (please ensure academics are on your CV when applying)
- You are able to easily grasp technology and are intrigued by the impact AI is having on the legal sector
- Excellent customer-facing skills
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager - Lawyer / Paralegal:
- You will be a central font of knowledge ensuring an excellent customer experience to the users.
- You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers:
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing.
Customer Success Manager – Lawyer / Paralegal employer: RedTech Recruitment Ltd
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Lawyer / Paralegal
✨Tip Number 1
Familiarise yourself with the latest trends in legal tech and AI. Understanding how these technologies are transforming the legal sector will not only impress us but also help you articulate how your legal background can add value to our customer success team.
✨Tip Number 2
Network with professionals in the legal tech space. Attend relevant events or webinars where you can meet people who work in similar roles. This can provide you with insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your legal career that demonstrate your problem-solving skills and customer-facing experience. We want to see how you've successfully managed client relationships and resolved issues in the past.
✨Tip Number 4
Showcase your ability to learn new technologies quickly. If you have experience with any legal software or tools, be ready to discuss how you adapted to them and how you can leverage that experience to help our clients maximise their use of our products.
We think you need these skills to ace Customer Success Manager – Lawyer / Paralegal
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience as a Lawyer or Paralegal, especially if it relates to corporate law. Use specific examples of how your legal background can benefit the role of Customer Success Manager.
Showcase Your Academic Achievements: Since the company values top academics, ensure that your CV clearly lists your degree classification and A Level results. This will help demonstrate your strong academic background.
Demonstrate Tech Savviness: In your application, express your interest in technology and AI within the legal sector. Provide examples of how you have adapted to new technologies in your previous roles.
Tailor Your Communication Skills: Given the importance of customer-facing skills, highlight your communication abilities. Include examples of how you've successfully interacted with clients or resolved issues in past positions.
How to prepare for a job interview at RedTech Recruitment Ltd
✨Showcase Your Legal Expertise
Make sure to highlight your experience as a Lawyer or Paralegal, especially if it's in corporate law. Be prepared to discuss specific cases or projects where you successfully navigated legal challenges, as this will demonstrate your capability to understand client needs.
✨Demonstrate Tech Savviness
Since the role involves working with legal-tech software, express your enthusiasm for technology and AI. Share examples of how you've used technology in your previous roles to improve efficiency or solve problems, which will show that you're ready to embrace this transition.
✨Emphasise Customer-Facing Skills
This position requires excellent communication and customer service skills. Prepare to discuss how you've built relationships with clients in the past, resolved their issues, and ensured their satisfaction. Use specific examples to illustrate your approach.
✨Prepare for Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios related to client issues or software challenges during the interview. This will allow you to showcase your problem-solving attitude and ability to think on your feet, which are crucial for a Customer Success Manager.
