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For Companies At a Glance
- Tasks: Be the go-to person for clients, ensuring they love our software and get the most out of it.
- Company: Join a leading software tech firm in London known for innovation and growth.
- Benefits: Enjoy hybrid work, competitive salary, healthcare, pension, and career progression opportunities.
- Why this job: Work with top minds, make an impact, and grow into leadership roles in a vibrant culture.
- Qualifications: 2+ years in customer success or account management; 2.1 degree from a renowned university required.
- Other info: We value diversity and are committed to an inclusive recruitment process.
A brilliant opportunity for a Customer Success Manager to join a market leading disruptive software technology firm in London, UK. Offering excellent training, career progression and prospects, this is an ideal time to join this growing organisation and be guided by some of the brightest minds. You will be supporting a customer base, ensuring customers are able to use the product as designed and educating customers on use of the technology.
Location: Central London – Hybrid – 3 days on site
Salary: £50,000 - £70,000 per annum + healthcare, pension etc.
Requirements for Customer Success Manager:
- At least 2 years experience working as a Customer Success Manager, Account Manager or similar role
- A minimum of a 2.1 bachelors from an internationally renowned University in Law, History, Geography, Physics or similar
- At least AAB at A-Level or international equivalent (please ensure A Level grades are included on your CV).
- Excellent customer-facing skills - you should have previously held a role where you have dealt with customers
- A motivated self-starter with a problem-solving attitude
- Ability to work with autonomy and as part of a team
- Great communication skills with fluent spoken and written English
Responsibilities for Customer Success Manager:
- You will be the main point of contact, providing an excellent customer experience. You will be liaising with clients, sales team and technical teams
- Execute seamless handovers between pre-sales and post-sales
- Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships
- Solve client problems and resolve issues/queries quickly and help with user adoption
- Act as a voice for the customer, providing insights to internal teams to enhance service delivery
- Maximise customer renewals through user engagement
What this offers:
- Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
- Opportunity to move into a leadership role. You will be able to manage multiple teams across international offices
- A good remuneration and benefits package
Applications:
If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link. We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing.
Customer Success Manager employer: RedTech Recruitment Ltd
Contact Detail:
RedTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the customer success field, especially those who work in software technology. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest trends and tools in customer success management. Being knowledgeable about software solutions and customer engagement strategies will help you stand out during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving skills and ability to foster client engagement, as these are key aspects of the role.
✨Tip Number 4
Research StudySmarter's products and services thoroughly. Understanding our offerings will enable you to articulate how you can help customers maximise their use of our technology, which is crucial for a Customer Success Manager.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Customer Success Manager or in similar roles. Include specific achievements that demonstrate your customer-facing skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background aligns with the company's needs. Mention your understanding of their software technology and how you can enhance customer engagement.
Highlight Relevant Qualifications: Ensure you clearly list your educational qualifications, including your degree and A-Level results. This is crucial as the company has specific academic requirements.
Showcase Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully liaised with clients and internal teams to resolve issues and improve customer satisfaction.
How to prepare for a job interview at RedTech Recruitment Ltd
✨Showcase Your Customer-Facing Experience
Make sure to highlight your previous roles where you interacted with customers. Discuss specific examples of how you provided excellent service and resolved issues, as this will demonstrate your suitability for the Customer Success Manager position.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved client problems or improved customer engagement. This will show that you have the proactive, problem-solving attitude they are looking for.
✨Communicate Clearly and Confidently
Since great communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain complex concepts in simple terms, as you may need to educate clients on the software product.
✨Research the Company and Its Products
Familiarise yourself with the company's software technology and its market position. Being knowledgeable about their products will not only impress the interviewers but also help you answer questions more effectively.
