Sr. AVP, Business Solutions in London

Under policy direction of the Senior Vice President / Chief Lending Officer, the AVP Business Solutions leads and directs the Credit Union’s Business Division, including originations, underwriting, loan approvals, servicing, portfolio management, compliance, sales, quality assurance, deposit products and services, and account servicing.

Oversees the development and implementation of strategic and tactical plans that are aligned with the Credit Union’s Vision, Mission, Strategies and desired results. Accountable for line-of-business strategy inclusive of business development and origination, underwriting, loan approval, loan servicing, portfolio administration, vendor management, and compliance. Ensuring overall soundness of the business loan portfolio, with the ability to identify, develop, and implement long term strategies that will include portfolio mix, growth strategies and market penetration objectives.

Collaborates closely with executive leadership, marketing, financial planning & analysis, credit risk, information technology, and key partners to define product mix. Balance offerings to small business with an eye to profitability with larger loan offerings.

Manages all phases of loan origination and servicing through and including Sales, Application, Underwriting, Processing, Closing, Collections, Compliance, and Quality Assurance to ensure portfolio soundness. Establishes performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities, recognizes performance; addresses performance deficiencies and takes disciplinary action if warranted, in accordance with Credit Union’s policies and procedures.

Establishes budgets, plans and directs annual and strategic goals for both business lending and deposits, including, but not limited to, business development, innovation, originations, underwriting, loan approvals, loan servicing, and portfolio management. Develops and mentors staff’s and leadership’s abilities through consistent coaching and feedback loops. Recommends policy revisions to executive leadership.

Oversees the solicitation of business members through referral sources and direct contact to develop new business and retain or further develop existing business member relationships, build and maintain relationships with brokers and members of the community. Develops and implements solutions to serve Business Members across their account needs, including payment channels and digital services. Oversees research, development and implementation of new business products and services. Optimizes activities for peak experience and efficiency.

Effectively manages relationships with external vendors and consultants, regulatory authorities, internal customers and departments. This may include vendors supporting non-business lending functions. Develops strong relationships with these third parties, develops relationships, and holds vendors accountable for deliverable and service level expectations. This includes third party relationships such as brokers, third party underwriters, and servicers. Conducts continual process improvement for areas of responsibility. Finds ways to continually improve the efficiency of department processes to provide the best service to our members.

Maintains current knowledge of and ensures compliance with regulatory requirements and Credit Union policies and procedures; ensures that uniform operating procedures are developed based on the level of risk for all areas of responsibility. Collaborates with executive leadership, marketing, financial planning and analysis, information technology, and other key partners to define model and product mix. Promotes the Credit Union by participating in community involvement and special events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides strategic vision input into Commercial Lending and Deposit Services Strategy. Thoughtfully executes. Plans, organizes, evaluates and manages the work of the Business Solutions Division which includes Business Lending and Business Services & Support; utilizes resources effectively and implements plans, programs and work processes and procedures necessary to achieve designated results; coordinates and integrates functions within the division and across the Credit Union.

Develops and adheres to a culture of accountability, utilizing goals, coaching, training, and discipline when necessary to meet or exceed established goals. Develops and mentors staff’s and leadership’s abilities through consistent coaching and feedback loops. Recommends policy revisions to executive leadership.

Oversees the solicitation of business members through referral sources and direct contact to develop new business and retain or further develop existing business member relationships, build and maintain relationships with brokers and members of the community. Develops and implements solutions to serve Business Members across their account needs, including payment channels and digital services. Oversees research, development and implementation of new business products and services. Optimizes activities for peak experience and efficiency.

Effectively manages relationships with external vendors and consultants, regulatory authorities, internal customers and departments. This may include vendors supporting non-business lending functions. Develops strong relationships with these third parties, develops relationships, and holds vendors accountable for deliverable and service level expectations. This includes third party relationships such as brokers, third party underwriters, and servicers. Conducts continual process improvement for areas of responsibility. Finds ways to continually improve the efficiency of department processes to provide the best service to our members.

Maintains current knowledge of and ensures compliance with regulatory requirements and Credit Union policies and procedures; ensures that uniform operating procedures are developed based on the level of risk for all areas of responsibility. Collaboration with executive leadership, marketing, financial planning and analysis, information technology, and other key partners to define model and product mix. Promotes the Credit Union by participating in community involvement and special events.

Company Wide Expectations

Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external members. Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures. Follow all physical and online security procedures and maintain strict confidentiality of all member information. Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services. Works scheduled hours and maintains punctuality. Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Education Requirements: 4 Year / Bachelors Degree in Business or closely related field. Required Experience: 7 Years Progressively responsible business lending and business deposit services or cash management or business relationship development experience. 5 Years Management experience.

SKILLS/ABILITIES

Ensure all internal and external customer service practices and processes are carried out and meet quality service standards and result in member satisfaction. Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member needs and opportunities and develop relevant solutions. Apply advanced level of knowledge and experience in business products and services to advise and assist department staff, business members and prospective members and branch staff with business solutions. Must be knowledgeable of business types and structures, i.e. corporations, LLC’s, partnerships, sole proprietors etc., in evaluating business related documents and ensuring regulatory compliance. Ability to analyze data on business loans and deposit accounts for monitoring and maintaining compliance with all regulations, including BSA & US Patriot Act. Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility. Lead and model RISE values, Code of Ethics and create experiences which develop the Credit Union’s cultural beliefs through all interactions and conduct. Promote and foster excellent member service and teamwork throughout the Credit Union. Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations. Proficiently use Credit Union and department computer software and systems. Understand and follow written and oral instructions. Set priorities and manage one’s own time effectively.

Physical Demands

Intermittent standing, sitting, walking, bending and climbing. Using hands repetitively to handle, feel or operate computers and other standard office equipment. Reaching with hands and arms. Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Works in a general office environment.