At a Glance
- Tasks: Diagnose and resolve IT issues, configure hardware/software, and support project delivery.
- Company: Join Redsquid, a tech innovator transforming customer experiences with cutting-edge solutions.
- Benefits: Competitive salary, dynamic work environment, and opportunities for skill development.
- Other info: Fast-paced team culture focused on innovation and customer satisfaction.
- Why this job: Make a real impact by solving tech challenges and enhancing customer productivity.
- Qualifications: 2+ years in 2nd Line support, strong knowledge of M365 and Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do. We are all about making a difference to our customers with the use of technology. We are an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services. Our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture; we are purpose led, and we recruit exceptional people who share our values.
The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to-day basis, you'll be:
- Diagnosing and resolving a wide range of IT issues for customers remotely.
- Building, installing, configuring & troubleshooting hardware and software solutions.
- Acting as the escalation point for our 1st line engineers.
- Keeping all backend systems up to date.
- Ensuring that customer information and documentation on our systems is accurate.
- Providing proactive advice on best practice and approaches for our customers.
- Supporting on project delivery work as needed.
- Consistently developing your skills and knowledge.
- Sharing specialist skills and ways of working across the team.
- Achieving response and fix times within our SLAs.
- Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.
What you'll be aiming for:
- Consistently positive customer feedback.
- First time fix for issues whenever possible.
- Response times always within SLAs.
- Fix times within SLAs consistently.
- Strong customer relationships.
Experience & skills:
- At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
- In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
- Experience with M365 platform essential.
- Strong working knowledge of Microsoft Office products essential.
Other skills, knowledge & experience:
- Office 365: Exchange, SharePoint, Intune - Setup and Deployment.
- Azure: VM Setup, AVD Settings.
- Server Management.
- Active Directory.
- Hyper-V Replication.
- ADConnect Services.
Who you are:
You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.
Technical Engineer - 2nd Line employer: Redsquid
At Redsquid, we pride ourselves on fostering a dynamic and innovative work environment where employees are encouraged to challenge the status quo and make a real impact. Our commitment to employee growth is evident through continuous training opportunities and a collaborative culture that values integrity and teamwork. Located in a vibrant area, we offer a range of benefits that support work-life balance and ensure our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Engineer - 2nd Line
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Redsquid values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Redsquid might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Redsquid!
✨Direct Apply to Redsquid
Let's not forget to apply directly through the Redsquid website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Engineer - 2nd Line
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Redsquid.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Redsquid. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Redsquid
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
