At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team in a leading Managed Service Provider.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Make a real difference by solving complex IT challenges and mentoring others.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 € per year.
As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT support queries and projects.
- Accurately updating and maintaining our ticketing system and striving to exceed SLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolving any server hardware or software problems.
- Liaising with third party software/hardware providers to expedite prompt resolutions for clients.
- Providing guidance on cybersecurity and IT best practices.
- Effectively managing tickets and tasks through a PSA.
- Managing project works efficiently.
- Mentoring and supporting colleagues.
- Providing technical support resource to support teams.
- Maintaining accurate technical documentation and asset records.
- Out of hours work on occasion.
Skills / Experience preferred:
- Proven experience in a 2nd/3rd line support role within an MSP.
- Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting.
- Varied cloud solutions experience.
- Configure and manage virtualised environments (Hyper-V, VMware).
- Familiarity with backup solutions, RMM tools, and IT security practices.
- Exchange Online, Microsoft 365 deployment, operation and troubleshooting.
- Active Directory and Group Policy Administration.
- Microsoft Azure deployment, support and development exposure.
- Networking: Routers/Switches/Firewalls installation, operation and troubleshooting.
- Cisco Meraki & Unifi configuration, deployment & management.
- Experience specifying and deploying Fibre, MPLS, EFM, vDSL.
- Network troubleshooting: TCP/IP, DNS, DHCP, LAN/WAN, IPSec.
- Excellent troubleshooting and communication skills across a variety of disciplines.
Desirable/advantageous:
- Telephony: 3CX, Gamma, Microsoft Business Voice.
Preferred Qualifications:
- HND or BSc / Degree in Computer Science.
- Relevant certifications & accreditation - e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage.
- ITIL v4 certification (or willingness to work towards it).
- Current driving license and own car required.
Senior IT Engineer - T3 in Slough employer: Redsquid
As a Senior IT Engineer at our company, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to mentor colleagues while working with cutting-edge technologies. Located in a vibrant area, our team is dedicated to providing exceptional customer service and fostering a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer - T3 in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Windows Server, cloud solutions, and cybersecurity.
✨Tip Number 3
Don’t just apply for jobs; reach out directly to hiring managers or team leads. A quick email expressing your interest can set you apart from the crowd. Plus, it shows initiative and enthusiasm!
✨Tip Number 4
Keep your LinkedIn profile updated and active. Engage with content related to IT engineering and connect with professionals in your field. It’s a fantastic way to stay in the loop and discover job opportunities!
We think you need these skills to ace Senior IT Engineer - T3 in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your experience with 2nd/3rd line support, cloud solutions, and any relevant certifications. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:In your application, don’t just list your technical skills—show us how you've used them in real-world scenarios. Mention specific projects or challenges you've tackled that relate to the job description. This helps us see your problem-solving abilities in action!
Keep It Professional Yet Personal:While we love a professional tone, don’t be afraid to let your personality shine through! Share a bit about why you're passionate about IT and how you can contribute to our team. We’re looking for someone who fits in with our culture as much as their skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your details!
How to prepare for a job interview at Redsquid
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, virtualised environments, and cloud solutions. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since maintaining a high degree of customer service is key, prepare examples of how you've handled difficult client situations in the past. Highlight your communication skills and how you ensure clients feel supported throughout the ticket resolution process.
✨Familiarise Yourself with the Company’s Tools
Research the ticketing systems and PSA tools commonly used in the industry. If you know what the company uses, mention your experience with similar tools or express your willingness to learn quickly. This shows you're proactive and adaptable.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, like troubleshooting a server issue or managing an escalated ticket. Practice articulating your thought process clearly, as this will demonstrate your problem-solving abilities and technical expertise.
