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For Companies At a Glance
- Tasks: Lead and develop a high-performance IT Service Delivery team while resolving customer issues.
- Company: Join a dynamic tech company focused on service excellence and team growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by mentoring your team and delivering exceptional client service.
- Qualifications: Experience in customer service and strong technical troubleshooting skills required.
- Other info: Opportunity to work with cutting-edge technology and build strong relationships.
The predicted salary is between 36000 - 60000 £ per year.
Location: Fife
Contract: full time, permanent
Salary: Competitive
About the Role
We are seeking a motivated and technically experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service and technical excellence, resolving customer issues, and developing your team while maintaining outstanding customer satisfaction. You will lead by example, mentor your team members, and deliver client service excellence according to the Redsquid values.
Key Responsibilities
- Lead and develop a Service Delivery team, fostering a proactive, high-performance culture driving Ownership, Communication and Action.
- Act as the initial technical escalation point for your team, ensuring swift resolution of customer issues.
- Manage ticket queues, ensure all tickets and tasks are suitably assigned.
- Collaborate with Account Management to align support with client needs.
- Deliver technical projects, including system installations, migrations, hardware builds and infrastructure changes, in partnership with the centralised PMO team.
- Build strong relationships with your team, customers and third-party vendors.
- Implement system automation and improvements, under the technical guidance of the Head of Service Delivery.
- Create development and training plans under the guidance of the Director of Operations and/or Head of Service Delivery for each team member, empowering them to achieve career growth and excel in their roles.
- Ensure compliance with SLAs, company policies, and best practice.
What We’re Looking For
- Proven experience in delivering exceptional customer service ideally in an MSP environment.
- Highly competent in resolving technical issues in a fast-paced environment.
- Advanced technical troubleshooting and problem-solving skills.
- Strong people management and communication abilities.
- Expertise in Microsoft Server and End User environments, UC, Mobile, Networking, and major Cloud providers.
- Ability to work independently and as part of a wider team to ensure all objectives are achieved.
- Familiarity with ITIL 4 Service and Technical Management practices and terminology related to the Service Desk and Service Management would be an advantage.
Service Delivery Team Lead employer: Redsquid
Contact Detail:
Redsquid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Team Lead
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend local meetups, webinars, or even just grab a coffee with someone who’s already in a Service Delivery role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific examples of how you've led teams or resolved tricky technical issues. Bring those stories to life – they want to see how you can drive service excellence!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your enthusiasm. Plus, it’s a great way to ensure your application gets into the right hands quickly!
We think you need these skills to ace Service Delivery Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Team Lead role. Highlight your technical expertise and people management skills, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a team in a fast-paced environment. Share specific examples of how you've delivered exceptional customer service in the past.
Showcase Your Technical Skills: Since this role requires advanced technical troubleshooting, don’t shy away from detailing your experience with Microsoft Server, Networking, and Cloud providers. We want to see how you can bring value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Redsquid
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft Server, networking, and cloud services. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Leadership Skills
Prepare examples of how you've led a team or mentored colleagues in the past. Highlight your ability to foster a high-performance culture and how you've driven ownership and communication within your team.
✨Understand the Company Values
Familiarise yourself with the company's values and how they align with your own. Be prepared to discuss how you can embody these values in your role, particularly in delivering client service excellence.
✨Ask Insightful Questions
Prepare thoughtful questions about the team's current challenges, the company’s approach to service delivery, and opportunities for team development. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.